On DEI Advisors, Heather Turner, CEO and co-founder of Tamarack Capital Partners, which owns and manages 11 full-service hotels and resorts, traces her career from the Japanese Ministry of Foreign Affairs in Kyoto to two stints at Disney and 22 years in hotel real estate investing.0:13
She says Tamarack's biggest risk at founding, just before the pandemic, was not alienating capital partners, so the team kept managing the old firm's deals and did its first three deals with repeat partners.5:38
Turner advocated for a share of the promote on a deal she had worked on until its sale, was refused, went back, and asked capital partners to vouch for her value.15:57
When a mayor refused to sign a ground-lease buyout, Turner's team paid more for the land in exchange for a higher convention-centre management fee, which let both sides win.21:32
Her advice is to keep trying new things, to volunteer within industry groups instead of just attending, and to take as many negotiation classes as possible without going for the kill.33:45
Brief overview
Heather Turner built a hotel investment career by taking roles before feeling ready and negotiating for win-win outcomes.
Apply before you feel fully qualifiedTurner took a job negotiating government contracts in Japanese and a negotiation-heavy investing role before she felt ready.
Negotiate for the long gameA city ground-lease buyout was rescued by restructuring it so the mayor's headline number worked too.
Flat teams keep talent togetherTamarack made its team partners, kept a flat structure and did not name the firm after its founder.
Questions this recording answers
5 questions, each answered where it is said
How did Tamarack Capital Partners avoid alienating capital partners when it spun out?
After about a year of planning and six to nine months negotiating a friendly exit, the team kept responsibility for the deals done over the previous five or ten years, continuing to asset manage them through disposition. Tamarack's first three deals were then done with repeat capital partners.
Answered around 6:31How can someone early in their career build an industry network?
Turner prefers smaller forums such as the AHLA roundtable, the Hotel Asset Managers Association and ULI, where you meet people outside a deal. She advises volunteering to organise events or become an officer, because giving extra beyond attending creates more meaningful relationships.
Answered around 10:55How did Heather Turner get a share of a deal's promote she was not contracted for?
She asked the head of her firm, was turned down, and went back saying she disagreed and offering to bring capital partners to explain her value. It took her a week to ask someone to call her boss, but going back felt better than accepting the first no.
Answered around 16:26How was the dispute over a city ground-lease buyout resolved?
The appraisal favoured Tamarack, but the mayor would not sign because a nearby lot sold for less. The team offered to pay more for the land if the city paid more to manage its convention centre, a fee stream they could capitalise when they exit, and the mayor signed.
Answered around 21:49What advice does Heather Turner give women who want to advance?
Take as many negotiation classes as you can, because you will negotiate constantly, from salary to hotel acquisitions. Negotiate in a way that does not cut off relationships, and if you are on the investment side, stay there rather than stepping out.
Answered around 35:00
Key Quote
“Don't wait until you feel 100% confident that you can do the job.”
— Heather Turner, Heather Turner, CEO and Co-Founder of Tamarack Capital Partners, interviewed by Lan Elliott, at 2:01▶ listen at 2:01
Key Quote
“We all know those people are out there and they're often wrong but never in doubt.”
— Heather Turner, Heather Turner, CEO and Co-Founder of Tamarack Capital Partners, interviewed by Lan Elliott, at 12:14▶ listen at 12:14
Key Quote
“going back the second time felt better than taking the no the first time and letting it roll that way.”
— Heather Turner, Heather Turner, CEO and Co-Founder of Tamarack Capital Partners, interviewed by Lan Elliott, at 18:14▶ listen at 18:14
Key Quote
“I have a choice of three white men.”
— Heather Turner, Heather Turner, CEO and Co-Founder of Tamarack Capital Partners, interviewed by Lan Elliott, at 31:30▶ listen at 31:30
Key Quote
“keep trying new things. Don't be afraid to try new things.”
— Heather Turner, Heather Turner, CEO and Co-Founder of Tamarack Capital Partners, interviewed by Lan Elliott, at 33:45▶ listen at 33:45
Key Quote
“Don't go in for the, don't go for the kill”
— Heather Turner, Heather Turner, CEO and Co-Founder of Tamarack Capital Partners, interviewed by Lan Elliott, at 35:58▶ listen at 35:58
Cite this
“Heather Turner, CEO and Co-Founder of Tamarack Capital Partners, interviewed by Lan Elliott.” https://www.buzzsprout.com/2111645/episodes/12662098-heather-turner-ceo-co-founder-tamarack-capital-partners-interviewed-by-lan-elliott.mp3. Transcript summary by WhipScribe, https://whipscribe.com/transcript-pages/heather-turner-ceo-and-co-founder-of-tamarack-capital-partne.html.