Lauren Tropeano defines it as someone with a core set of skills plus many adjacent interests and skills outside their core capabilities. The best ones zoom out, understand different bodies of work and make connections that add enterprise value to their role, team or company, rather than only doing their own job well.

The first step is inventorying the skills that exist in the company, with a platform or even analog methods. With a skills repository you can search, for example, for project management skills plus French plus past deal experience, and deploy people into gigs, bodies of work that are not permanent roles.

Tropeano describes a company that required everyone to use AI tools or be out, with no training on how to use them responsibly. It is like giving a car to someone who cannot drive; it creates chaos and fear, and people resist or freeze instead of adopting.

Explaining why AI matters to the company, naming the tools, and inviting people to experiment in a low-stakes, nonjudgmental way. Docebo's optional AI Build Day asked only that people show up curious, and a similar day in Toronto produced a lot that was built and learned.