Your data
Delete your recordings or your account
You can delete a single recording, or your whole account with everything in it, yourself and straight away. No request, no waiting period, no email to anyone. The steps below also work if you prefer to ask us by email.
Delete one recording
Deleting a recording removes the uploaded audio or video, the transcript, the summary, chapters, chat history and every exported file made from it. If the recording is still in the queue, it is cancelled and never transcribed.
- Web app: sign in, open Home, open the recording's menu (⋯) and choose Delete recording. On the recording's own page, the same option is under the ⋯ menu at the top.
- Android app: open the recording, tap ⋯, then Delete recording.
- Without an account: a recording you made while signed out can be deleted from the same page in the browser that made it, from the ⋯ menu. It is also removed automatically at the end of its retention period, shown on the page.
Deletion is immediate and permanent. The audio and the transcript are removed from our servers at that moment; nothing is kept in a trash folder.
Delete your account
In the app
- Web app: sign in and open Home → Account → Delete my account.
- Android app: open Settings → Account → Delete my account.
- Type
DELETEto confirm. The account is removed at once and you are signed out.
By email
Write to contact@whipscribe.com from the email address the account uses, with the subject "Delete my WhipScribe account". We delete the account within 30 days and send nothing afterwards; the address is also added to our never-contact list. If you write from a different address we will ask you to confirm from the account's own address first, so nobody can delete your data but you.
What is deleted, and what is kept
| Data | On account deletion |
|---|---|
| Uploaded audio and video | Deleted from storage at once, every recording. |
| Transcripts, summaries, chapters, chat history, exports | Deleted at once. |
| Folders, chats, saved quotes, notifications, settings, support threads | Deleted at once. |
| API keys | Deactivated at once; the key record itself stays so that past API usage remains auditable, with no recordings attached. |
| Connected accounts (Google Drive, S3, WhatsApp number) | Links removed; nothing of yours stays on our side. |
| Prepaid minutes and the credit balance | Deleted. Unused minutes are not refunded unless the law where you live requires it; ask us before deleting if you are unsure. |
| Your sign-in (Google or email) | Deleted last, which signs you out everywhere. You can sign up again later as a new account. |
| Payment records | Kept by our payment processor (Paddle) and in our accounting for the period tax law requires. They hold the transaction, the amount and the billing email, never your recordings. |
| Your email address on the never-contact list | Kept, so that we never email you again. This is the one record we keep on purpose. |
For developers
Both actions are plain API calls with your signed-in token. Deleting a recording: DELETE /v1/jobs/{job_id}. Deleting the account: DELETE /v1/me with the body {"confirm": "DELETE"}. Full details are in the API reference.
Questions
Can I undo a deletion?
No. Recordings and accounts are removed the moment you confirm, and we keep no backup copy to restore from. Export anything you want to keep first.
I deleted my account. Why did I still get an email?
You should not. If one arrives, forward it to contact@whipscribe.com and we will find out why and stop it.
Does deleting the Android app delete my account?
No. Uninstalling removes the app from your phone only. Your recordings stay in your account until you delete them or the account, using either method above.
Where do I read how my data is handled while the account exists?
In the privacy policy. Recordings are transcribed on our own servers and are never used for training.