The problem
Talkback is where compliance risk concentrates: live callers, unscripted hosts, and strong opinions mean complaints land here more than anywhere else. When one does, someone has to find the exact exchange in hours of live audio and review it against the codes — under time pressure.
How Whipscribe helps
Whipscribe transcribes your talkback logger recordings into timestamped text, so you search for what a caller or host actually said and jump straight to the moment — turning a day of review into minutes, with the audio on infrastructure you control.
Find the exchange fast
Search the transcript for the caller, the host, or the words a complaint is about instead of scrubbing hours of live audio.
Host and caller, on the record
Every line carries its timestamp, so you can evidence exactly what was said and when.
Evidence with timecodes
Every line ties to a timestamp for a traceable, auditable compliance review.
Private by design
Recordings are transcribed on our own servers and are never used for training.
Questions
Why talkback specifically?
Live, unscripted talk draws the most complaints, so fast, searchable review of talkback hours is where transcription saves the most time.
Does it label host and caller?
Yes, in the summary, key quotes and chapters: WhipScribe names the speakers there; the transcript is timestamped, so you can find each exchange and check it against the audio.
Where is the audio processed?
On our own servers — never sent to OpenAI, Google, or any external transcription service, and never used to train models.
Note: Whipscribe is a transcription tool that makes recordings searchable; it complements your recording and retention systems, it does not replace them, and nothing here is legal advice. Confirm your current obligations with your licence conditions and the applicable code.