Whipscribe is built by a small team at Neugence. Pick the path that matches what you need — every email below goes to a real person who answers within one business day.
Anything that isn't security, billing, or a takedown — partnerships, press, integrations, feedback. Tell us what you're trying to do and we'll route it.
contact@neugence.aiPrefer chat? Join the Neugence Slack to ask quick questions, report a bug, or talk to other Whipscribe users. For takedowns, security, or billing please use the email channels below so there's a record.
Join the SlackIf you publish a podcast and want it removed from Whipscribe — or want a specific episode taken down — email us with the show name (and episode title or RSS GUID if it's per-episode). We'll remove it from the directory and stop generating transcripts within one business day, no questions asked.
contact@neugence.aiPlease include: show name + RSS feed URL (or Apple Podcasts / Spotify link), and whether the takedown is for the entire show or specific episodes. Reply will confirm removal with a timestamp.
If you've found a vulnerability, please report it via our security channel — not the general inbox — so it gets the right routing.
security@neugence.aiSee the disclosure policy for scope + timelines.
Already paying and need help with a charge, a refund, or a request to delete your stored audio + transcripts on a deadline? Email contact@neugence.ai with "billing" or "delete my data" in the subject and we'll route it faster.
Looking for per-seat keys, a Data Processing Agreement, volume pricing, or a custom retention window? Use the dedicated page — it spells out what we cover.
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