Refund & Cancellation Policy

Last updated 28 August 2026

The short version. You can request a full refund of any Whipscribe purchase within 14 days of the purchase date. Email us or use the refund link on your Paddle receipt, and the refund is issued to your original payment method. Your statutory rights are unaffected.

Who you are buying from

Payments for Whipscribe are processed by Paddle.com, which acts as the merchant of record for your purchase. Your order is subject to Paddle's Buyer Terms and Conditions, and refunds are issued through Paddle to your original payment method. This policy follows Paddle's refund policy.

Refunds

You may request a refund of any purchase — a one-time minutes pack, a single-transcript purchase, or a subscription charge — within 14 days of the date of that charge. To request one, either:

use the refund link on the receipt email Paddle sent you, or
email contact@neugence.ai from the address you paid with, including your Paddle order or receipt number.

Refunds are issued in full to the original payment method. We aim to respond within two business days; Paddle processes approved refunds promptly, and the time for the money to reach your account depends on your bank or card issuer.

Cancelling a subscription

You can cancel at any time from the link in your Paddle receipt email, or by emailing us. Cancelling stops future renewals.
A renewal charge, like any other charge, can be refunded on request within 14 days of the date it was made.

Your statutory rights

Nothing in this policy limits any rights or remedies you have under the consumer law of your country, including statutory cancellation rights for digital content in the UK, EU and other jurisdictions. Where the law of your territory gives you more than this policy does, the law applies.

How to reach us

Email contact@neugence.ai with the email address you paid with and your Paddle order or receipt number. You can also raise a refund request directly with Paddle through the link on your receipt.