CaptionCall
FCC-funded captioned-telephone service for US users with hearing loss — a Sorenson subsidiary.
Drop your audio. Transcript in seconds. First transcript free, then $4 = 300 min
Best for hearing-loss users in the US who need captioned phone calls on a landline-style handset or mobile app. Pricing: free for qualified US users (FCC TRS Fund).
What it is
CaptionCall provides a free captioned-telephone handset and app for qualified US users. Funded under the FCC's Telecommunications Relay Service program. Captions are generated by a mix of ASR and human captioners.
Watch out for: Eligibility limited to US residents with documented hearing loss under FCC TRS rules; not a generic enterprise STT.
Install / use
Go to CaptionCall captioncall.comWhat people actually do with CaptionCall-style transcription
The tool is the means. These are the jobs — each one priced at published rates, each one wired up on its own page.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | Yes |
| Languages supported | 1 |
| HIPAA eligible | No |
CaptionCall vs Whipscribe
| Feature | CaptionCall | Whipscribe |
|---|---|---|
| Category | service | Transcription APIs |
| Pricing | free for qualified US users (FCC TRS Fund) | $8–$24 one-time packs (credits never expire) · $2 single unlock · free instant preview |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | Yes | No |
| Languages | 1 | 99 |
| Platforms | iOS, Android, Web | Web, API, MCP |
Where this category is heading
From the vendor changelogs we track weekly — what changed in August 2026, and what it means if you are choosing now.
AssemblyAI moved summarisation onto an LLM this month; every vendor is racing to return action items, quotes and topics with the text rather than as an add-on.
Whipscribe today Every Whipscribe job already returns an insights payload — summary, key quotes, topics and speakers — from the same job id, at no extra charge.
Deepgram shipped self-hosted container images in August — the market is moving toward audio that stays inside a boundary the customer controls, because teams with customer calls or unreleased material are refusing shared model endpoints.
Whipscribe today Whipscribe runs on our own GPUs in a private, secured cloud. Audio is never forwarded to OpenAI or any third-party model.
The fastest-growing way to use a transcription API is not a form — it is Claude, Cursor or a workflow runner calling it mid-task through MCP.
Whipscribe today Whipscribe ships an MCP server: transcribe, search and summarise from an assistant without wiring anything.
AssemblyAI's 1.0 SDK unified async, realtime and sync; Deepgram's CLI went to 0.3. The unit of work is becoming the folder or the bucket, not the file.
Whipscribe today Submit with an Idempotency-Key and a batch_id, poll by job, retry safely. The S3 connector runs a whole prefix in one grant.
Deepgram added Afrikaans, Georgian and Armenian and improved a dozen more this month. Coverage is widening while quality still clusters around English and the large European languages.
Whipscribe today 99+ languages auto-detected. Ask for a language explicitly when you know it — auto-detect on a short or noisy clip is the most common cause of a wrong-language transcript.
Source: Deepgram and AssemblyAI changelogs, scanned 2026-08-24.
Alternatives to CaptionCall
Hybrid AI + human medical scribe service from the largest US scribe company.
Human and AI legal transcription service with court-grade accuracy.
Legal-vertical service from the Way With Words human transcription company.
Frequently asked about CaptionCall
Is CaptionCall free?
Yes. CaptionCall is free (free for qualified US users (FCC TRS Fund)).
Does CaptionCall work on Mac, Windows and Linux?
CaptionCall runs on iOS, Android and Web.
How do I get started with CaptionCall?
There is nothing to install — CaptionCall is used in the browser. Create an account on the vendor's site and upload or connect your audio.
How many languages does CaptionCall support?
CaptionCall lists 1 languages.
What are the limitations of CaptionCall?
Eligibility limited to US residents with documented hearing loss under FCC TRS rules; not a generic enterprise STT.
Who is CaptionCall best for?
Hearing-loss users in the US who need captioned phone calls on a landline-style handset or mobile app.
Is CaptionCall open source?
No. CaptionCall is a proprietary service from Sorenson / CaptionCall. If you need source you can read and run yourself, the open-source tools in this directory are the place to look.
Who makes CaptionCall?
CaptionCall is made by Sorenson / CaptionCall.
What kind of tool is CaptionCall?
In this directory CaptionCall is filed under compliance as a service.
What are the alternatives to CaptionCall?
There is a side-by-side page at /tools/captioncall-alternatives comparing CaptionCall with the closest tools in the same category on price, platform and features.
Can I automate CaptionCall-style transcription without running it myself?
Yes. If what you want is transcripts rather than the tool itself, Whipscribe does the same job as a hosted API: submit a file or URL, poll a job id, pull the result as txt, json, srt, vtt or docx. $0.008 a minute — about $0.48 an audio hour — bought as credits that never expire. The automation recipes on this site show it wired to Drive folders, Zoom recordings, S3 buckets and no-code platforms.
How is Whipscribe different from CaptionCall?
CaptionCall is another vendor's product; Whipscribe is a per-minute transcription service. We run the models on our own GPUs in a private cloud — audio is never forwarded to OpenAI or any third-party model — and every job returns five formats plus an AI summary, quotes and topics. Your first transcript in the web app is free at any length, no card.
What does transcription cost if I use Whipscribe instead of CaptionCall?
$0.008 a minute — about $0.48 an audio hour — bought as credits that never expire. There is no subscription and no monthly minimum: a 3-hour recording is about $1.44, a thousand-hour archive is about $480 once. Your first transcript in the web app is free at any length, no card, so you can check accuracy on your own audio before paying anything.
Where is the CaptionCall category heading?
Three things are moving across the whole speech-to-text market right now: summaries, action items and speaker insights generated on top of the transcript rather than sold separately; private, secured deployment where the audio never leaves a boundary you control; and agent access — transcription exposed as a tool that Claude, Cursor or a workflow runner can call directly. Whipscribe ships all three today: per-job insights, our own GPUs, and an MCP server.
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.
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