Dialogflow CX
Don’t want to wire up the Dialogflow CX API? Drop the file here.
The first 20 minutes of any recording are transcribed free: a recording up to 20 minutes transcribes in full, a longer one is previewed, and a pack from $6 (500 minutes) transcribes the rest and opens every export, and credits never expire.
Google Cloud's enterprise conversational AI platform with voice and chat channels.
Best for enterprises standardized on Google Cloud building voice IVR and chatbot flows. Pricing: see vendor pricing.
What it is
Dialogflow CX is Google's flow-based conversational AI engine, designed for complex agents with state machines, pages, and route groups. Voice deployments use the Dialogflow Phone Gateway or partner telephony (Genesys, Avaya, AudioCodes). Google increasingly markets the LLM-native Vertex AI Conversation product alongside Dialogflow CX for new builds.
Watch out for: Google Cloud lock-in; LLM-native rewrites are bridging via Vertex AI Conversation.
What people actually do with Dialogflow CX-style transcription
The tool is the means. These are the jobs — each one priced at published rates, each one wired up on its own page.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Dialogflow CX vs Whipscribe
| Feature | Dialogflow CX | Whipscribe |
|---|---|---|
| Category | Transcription APIs | Transcription APIs |
| Pricing | Not verified | $6–$24 one-time packs (credits never expire) · first 20 minutes free |
| Speaker identification | Not verified | Named in the summary, key quotes and chapters |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Cloud, API | Web, API, MCP |
Alternatives to Dialogflow CX
Frequently asked about Dialogflow CX
How much does Dialogflow CX cost?
Dialogflow CX does not publish a self-serve price — it is quoted by the vendor on contact. Expect an enterprise-style agreement rather than a card-and-go signup.
Does Dialogflow CX work on Mac, Windows and Linux?
Dialogflow CX runs on Cloud and API. It is not listed for other platforms; check the vendor for anything beyond Cloud and API.
What are the limitations of Dialogflow CX?
Google Cloud lock-in; LLM-native rewrites are bridging via Vertex AI Conversation.
Who is Dialogflow CX best for?
Enterprises standardized on Google Cloud building voice IVR and chatbot flows.
Is Dialogflow CX open source?
No. Dialogflow CX is a proprietary API from Google Cloud. If you need source you can read and run yourself, the open-source tools in this directory are the place to look.
Can I use Dialogflow CX in the browser?
No — Dialogflow CX is a Cloud and API application, not a web app. You install it rather than sign in to it.
Who makes Dialogflow CX?
Dialogflow CX is made by Google Cloud.
What kind of tool is Dialogflow CX?
In this directory Dialogflow CX is filed under conversational ai, voice agent, google cloud as a API.
What are the alternatives to Dialogflow CX?
There is a side-by-side page at /tools/dialogflow-cx-alternatives comparing Dialogflow CX with the closest tools in the same category on price, platform and features.
Can I automate Dialogflow CX-style transcription without running it myself?
Yes. If what you want is transcripts rather than the tool itself, Whipscribe does the same job as a hosted API: submit a file or URL, poll a job id, pull the result as txt, json, srt, vtt or docx. $0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. The automation recipes on this site show it wired to Drive folders, Zoom recordings, S3 buckets and no-code platforms.
How is Whipscribe different from Dialogflow CX?
Dialogflow CX is another vendor's product; Whipscribe is a per-minute transcription service. Recordings are transcribed on our own servers and never used for training, and every job returns five formats plus an AI summary, quotes and topics. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export.
What does transcription cost if I use Whipscribe instead of Dialogflow CX?
$0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. There is no subscription and no monthly minimum: a 3-hour recording is about $2.16, a thousand-hour archive is about $720 once. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export, so you can see what your recording holds before paying anything.
Where is the Dialogflow CX category heading?
Three things are moving across the whole speech-to-text market right now: summaries, action items and speaker insights generated on top of the transcript rather than sold separately; private, secured deployment where the audio never leaves a boundary you control; and agent access — transcription exposed as a tool that Claude, Cursor or a workflow runner can call directly. Whipscribe ships all three today: per-job insights, our own servers, and an MCP server.
Whipscribe is a hosted transcription service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.
Transcribe your recordings
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