Transcription API for sales and support teams
Every recorded call as searchable, timestamped text with a summary — filed against the account automatically, so the CRM has what was actually said instead of what someone remembered to type.
So far: 1,073 recordings and 67,528 minutes through the API since April 2026, across 20 keys, 13 of them held by developers outside the team.
- Step 1Zoom, Meet or phone recording completes
- Step 2POST /api/v1/transcribe/url · word timestamps
- Step 3Timestamped transcript · summary · quotes
- Step 4Filed on the account in the CRM, searchable
From recording to business result: one POST, one poll, every output format from the same job.
Three things a sales & customer support business actually does with it
Each priced at the published rate — $6 per 500 minutes — $0.72 an audio hour, $0.29 on the 5,000-minute pack — as credits that never expire.
Zoom's recording.completed fires, the recording posts to the API, and the transcript plus a summary land on the account record. The pipeline review reads what the customer said.
A question asked on a call last month was answered on a call last month. Transcribe the queue and the support desk can search it, instead of re-solving it.
Pull the ten calls where a deal was won and the ten where it was lost. Summaries and quotes give the sales lead a coaching deck built from what actually happened.
What you can rely on — and what we are not
Record only with the consent your jurisdiction requires. The API does not check that for you; your call platform's consent prompt does.
Delete a call's audio and transcript from its page at any time. 30 days free, 365 paid, nothing used for training.
Customer audio is processed on our own servers and never forwarded to a third-party model.
The whole integration
Two calls. No SDK to learn, no model to host, no GPU to rent.
# submit — returns a job id immediately curl -X POST https://whipscribe.com/api/v1/transcribe/url \ -H "X-API-Key: $KEY" \ -H "Idempotency-Key: sales-and-support-$RECORDING_ID" \ -H "Content-Type: application/json" \ -d '{"url":"https://example.com/recording.mp3","word_timestamps":true}' → 202 {"job_id":"a1b2…","status":"queued"} # poll, then collect — every format from the one job curl "https://whipscribe.com/api/v1/jobs/$JOB" -H "X-API-Key: $KEY" curl "https://whipscribe.com/api/v1/jobs/$JOB/result?format=docx" -H "X-API-Key: $KEY" curl "https://whipscribe.com/api/v1/jobs/$JOB/insights" -H "X-API-Key: $KEY" # summary · quotes · topics
Wire it into what you already use
What it replaces or sits beside
Vendors sales & customer support teams compare us with — each has a side-by-side page.
Try it on a real recording before you build anything
Drop a file from your own business. a pack from $6 (500 minutes) opens the full transcript — that is how to check accuracy on your audio before writing code.
Questions sales & customer support teams ask
Does it work with Zoom cloud recordings?
Yes. Zoom's recording.completed webhook gives you a download URL; fetch it with the event's download_token and submit it. The Zoom integration page has the exact shape, including the 3-second acknowledgement Zoom requires.
Can it tell the rep from the customer?
Yes, in the summary, key quotes and chapters: WhipScribe names the speakers there; every segment carries word-level timestamps you can align with your CRM's call records.
Will it work with our CRM?
Anything with an API or a Zapier/Make connector. The transcript and summary are JSON; where they land is your automation's choice.
What does transcription cost for a sales & customer support business?
$6 per 500 minutes — $0.72 an audio hour, $0.29 on the 5,000-minute pack — as credits that never expire. The first 20 minutes of any recording are free; a pack transcribes the rest and opens every export. There are no seats and no monthly minimum: a 3-hour recording is about $2.16 of a $6 pack, two hundred half-hour calls about $36 (a $24 pack and a $12 pack), a thousand-hour archive about $288 once.
Is there a free tier on the API?
No recurring free tier. Without a key you can run 3 sample transcriptions a day, and each returns a preview. In the web app every recording gets a free preview, and a pack from $6 (500 minutes) opens the full transcript — which is how to check accuracy on your own audio before paying more.
How do we get an API key?
API keys come with the 5,000-minute pack ($24) or Workspace ($19/month). Then sign in and create the key at /apis/keys — no email, no sales call. Up to 10 active keys per account; rotate and revoke yourself.
How do results come back?
Submit, store the job id, poll GET /api/v1/jobs/{id} until done, then pull txt, json, srt, vtt or docx from the same job. Self-serve keys collect by polling; signed webhooks are an Enterprise feature.
Where is our audio processed?
On servers we operate, in a private, secured cloud. It is never forwarded to OpenAI or any third-party model, and never used for training.
How long is audio kept?
30 days on the free plan, 365 on paid, and any file can be deleted on demand from its page. Wire deletion into your own retention rule if you need it automatic.
Does it label who is speaking?
Yes, in the summary, key quotes and chapters: WhipScribe names the speakers there; every segment carries word-level timestamps, so you can align it with your own speaker data.
What languages does it handle?
99+ languages, auto-detected, or set explicitly. Set it when you know it — auto-detect on a short or noisy clip is the most common cause of a wrong-language transcript.
Can we automate it with tools we already use?
Yes — Zapier, Make, n8n, Airtable, Drive, Dropbox, S3, Zoom, Slack, Notion. Each integration page carries the platform's real step timeout and the submit-then-poll shape that survives it.
What about very long or very large recordings?
Files go up to 10 hours or 5 GB each and are submitted whole, so timestamps stay coherent — nothing is chunked. Hand us a URL and let us fetch it rather than streaming it through a no-code platform.
Do we get a summary as well as the transcript?
Yes. GET /api/v1/jobs/{id}/insights returns a summary, key quotes, topics and speakers for the same job, at no extra charge.
Can we try it before building anything?
Yes — the widget on this page. Drop a real recording from your business; a pack from $6 (500 minutes) opens the full transcript, and you will know whether the accuracy is there before writing a line of code.
Demand behind this page — GSC 90d: 103 queries, 589 impressions, position 25.6 — 'sales call intelligence', 'calendar bot teams', 'how to compress a zoom recording to email'. Second-largest vertical by impressions and the closest to an API buyer.
Choosing a transcription service?
For teams deciding where recordings go: see how our transcription services work, an audio transcription service that takes links or files and an honest roundup of the best transcription services.