Amazon Transcribe Call Analytics
Post-call and real-time call analytics on AWS with sentiment, talk-time, and issue detection.
Post-call and real-time call analytics on AWS with sentiment, talk-time, and issue detection.
Best for contact centers on AWS who want ready-made transcript + sentiment + issue analytics without building a separate pipeline. Pricing: from $0.03/min (post-call) + add-ons.
What it is
Amazon Transcribe Call Analytics provides post-call analytics (sentiment, talk-time ratios, non-talk time, interruption count, issue/outcome/action-item detection) and a streaming variant for live agent assist. It builds on top of the standard Transcribe model. Outputs include a structured JSON of utterances plus analytics. Optional generative-AI call summarization is billed separately. Used commonly with Amazon Connect but works against any audio uploaded to S3 or streamed via WebSocket. Best fit: contact centers on aws who want ready-made transcript + sentiment + issue analytics without building a separate pipeline. Caveats: region availability is narrower than base transcribe; generative-call-summarization is a separate add-on charge. Pricing as listed: from $0.03/min (post-call) + add-ons. Feature flags from vendor docs: speaker diarization, word-level timestamps, streaming, HIPAA-eligible under BAA. Directory tags: call-analytics, hyperscaler. Last vendor-page check: 2026-05-12.
Watch out for: Region availability is narrower than base Transcribe; generative-call-summarization is a separate add-on charge.
Install / use
aws transcribe start-call-analytics-job ...Features
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | Yes |
| Languages supported | None |
| HIPAA eligible | Yes |
Amazon Transcribe Call Analytics vs Whipscribe
| Feature | Amazon Transcribe Call Analytics | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | from $0.03/min (post-call) + add-ons | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | Yes | No |
| Languages | — | 99 |
| Platforms | API | Web, API, MCP |
Alternatives to Amazon Transcribe Call Analytics
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.