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Otter.ai

Name: Otter.ai
Price: 10 USD
Author: Otter.ai

by Otter.ai

Otter.ai is a meeting notetaker that auto-joins Zoom, Google Meet, and Microsoft Teams calls — its OtterPilot assistant transcribes, summarizes, extracts action items, and syncs the recap into Salesforce, HubSpot, Slack, and Notion.

TL;DR

Otter.ai is a closed-source SaaS notetaker. OtterPilot reads your Google or Microsoft calendar, auto-joins meetings on Zoom, Google Meet, and Microsoft Teams, and produces a transcript, an Overview, Bullet Points, Action Items, and an in-product chat layer you can query across one meeting or the whole archive. Meetings can be organized into shared team or project spaces, and the recap pushes into Salesforce, HubSpot, Slack, Notion, and Asana.

Best for sales and customer-success teams who want call notes auto-logged into Salesforce or HubSpot, knowledge workers who run back-to-back calls and want a searchable archive, and educators or media interviewers who upload recordings for transcription. Current published pricing (verified on otter.ai/pricing): Basic free with 300 monthly transcription minutes and 3 lifetime file imports, Pro at $8.33/user/mo annual ($16.99 monthly) with 1,200 in-app minutes and 10 monthly imports, Business at $19.99/user/mo annual ($30 monthly) with unlimited meetings and admin analytics, and Enterprise with custom pricing for SSO, SCIM, Domain Capture, HIPAA add-on, API + Webhooks.

What it is

Otter is the canonical meeting-transcription product. The value is the end-to-end package — bot joins the call, produces a transcript, summarizes, shares with attendees. It's not a developer API and doesn't try to be. Last price check: 2026-04-20.

Best for: Individuals and teams who want meeting notes automatically without any integration work.
Watch out for: English-heavy (EN/FR/ES); strongest inside meeting-bot flow, weaker for arbitrary file transcription; not API-first.

Install / use

Go to Otter.ai otter.ai

Where Otter plugs in · 6 surfaces

Otter is sold as a meeting-workflow product, not a standalone transcript engine. Each card below links to the canonical Otter marketing page for that surface — no installers, just the product page you would land on from their navigation.

Zoom · Meet · Teams auto-join

Bot joins from calendar invite

OtterPilot reads your Google or Microsoft 365 calendar and auto-joins any meeting with a Zoom, Google Meet, or Microsoft Teams link as a visible participant. You can also upload audio or video files (MP3, MP4, WAV, M4A) for meetings the bot did not attend — the Basic tier caps lifetime file imports at three.

Video conferencing
Auto-join via Google or Microsoft calendar · supports Zoom, Google Meet, Microsoft Teams · audio/video file upload fallback

Meeting recap + action items

Overview · Bullet Points · Action Items

After each call, OtterPilot returns a structured recap with an Overview, Bullet Points, and Action Items, alongside the full speaker-labeled transcript. The transcript and recap are searchable from the Otter web app and from mobile, and the recap can be shared by link with non-Otter recipients.

OtterPilot summary engine
Overview + Bullet Points + Action Items per meeting · searchable transcript archive · shareable recap link

OtterPilot AI agent

Chat across one meeting or all meetings

Otter Chat (formerly OtterPilot Chat) is the conversational layer over your transcript archive — ask a natural-language question about a single meeting or across every meeting in the workspace and it returns an answer with timestamped transcript citations. Available on Basic and above.

Otter Chat
Natural-language Q&A across one meeting or the full archive · citations link back to transcript timestamps

Sales Agent

Pre-call brief · live coaching · auto follow-up

Otter's Sales Agent surface adds pre-call briefs pulled from CRM data, live in-meeting coaching that flags objections and competitor mentions, post-call summaries focused on pain points and next steps, and auto-drafted follow-up emails synced back to Salesforce or HubSpot. Sold inside the Business plan and above.

Sales Agent
Pre-call CRM brief · live coaching on objections/competitors/pricing · auto-drafted follow-up email · Salesforce + HubSpot sync · Business plan and above

CRM · Slack · Notion sync

Notes land in the system of record

Native connectors push the recap to Salesforce, HubSpot, Microsoft Dynamics, Zoho, and Salesloft on the CRM side; Slack and Microsoft Teams for messaging; Notion, Google Docs, and SharePoint for notes; Asana, ClickUp, Jira, Monday, and Linear for tasks; Google Drive, OneDrive, Dropbox, and S3 for storage. Zapier covers the long tail.

Integration catalog
CRM: Salesforce, HubSpot, Dynamics, Zoho, Salesloft · messaging: Slack, Teams · notes: Notion, Google Docs, SharePoint · tasks: Asana, ClickUp, Jira, Monday, Linear · storage: Drive, OneDrive, Dropbox, S3 · Zapier

Enterprise admin · SSO · HIPAA

Enterprise plan only

The Enterprise tier adds SAML SSO, SCIM provisioning, Domain Capture, custom data retention, the Otter API and Webhooks, custom integrations, and a HIPAA compliance add-on. Business adds activity logs and usage analytics for workspace admins beneath that.

Enterprise controls
SSO + SCIM + Domain Capture · HIPAA add-on (Enterprise only) · Otter API + Webhooks · custom retention · custom integrations · Business tier adds activity logs + usage analytics

Where it fits in the category: the closest direct comparison is Fireflies.ai — same meeting-bot shape with a broader integration catalog. Descript is a different category (transcript-as-editor for podcast and video production), and Rev mixes human and AI transcription without an auto-join bot. If you want a transcript without giving any vendor your calendar, drop a file or URL into Whipscribe below.

Getting started in 3 steps

Otter is a SaaS app, not a library — the setup is operational, not code. Three steps cover the path from signup to value for a typical sales or customer-success workspace.

1Sign up + connect your calendar

Create the workspace · grant calendar access · choose which meetings OtterPilot joins.

# 1. Sign up at otter.ai with your work email.
# 2. Pick your meeting stack when prompted:
#       Google Workspace  -> grant Google Meet + Calendar OAuth
#       Microsoft 365     -> grant Teams + Outlook Calendar OAuth
#       Zoom              -> install Otter from the Zoom Marketplace
#
# 3. Configure OtterPilot auto-join in Settings -> Meetings:
#       - All meetings on my calendar
#       - Only external meetings
#       - Only meetings I own
#       - Off (upload audio files manually instead)
#
# 4. (Optional) Install the Otter Chrome extension for Google Meet.
#
# OtterPilot will now join every qualifying invite as a visible participant.

Source: otter.ai homepage. Plan options at otter.ai/pricing — Basic includes OtterPilot auto-join up to 300 monthly minutes.

2Run your first meeting

Verify OtterPilot joins · review the transcript · check the Overview, Bullet Points, and Action Items.

# 1. Put a meeting on your calendar with a Zoom / Meet / Teams link.
#    (Or upload an existing recording: dashboard -> Import.)
#
# 2. ~60s before the meeting, OtterPilot joins as a visible participant.
#
# 3. After the call ends, open otter.ai -> My Conversations.
#    Each meeting carries:
#       - Full transcript with speaker labels and timestamps
#       - Summary tabs:    Overview | Bullet Points | Action Items
#       - Otter Chat:      ask natural-language questions across the meeting
#
# 4. Test Otter Chat:   "What did we agree on for next steps?"
#                       "Did the customer mention pricing concerns?"
#    Answers cite the exact transcript timestamp.

Source: otter.ai · product overview. Basic tier caps lifetime file imports at three — heavier file workflows need Pro or above.

3Wire it into your CRM + Slack

Connect Salesforce / HubSpot · pick a Slack channel for recaps · open the Otter API on Enterprise.

# 1. In Apps -> Integrations, connect the systems of record:
#       CRM         -> Salesforce / HubSpot / Microsoft Dynamics / Zoho / Salesloft
#       Messaging   -> Slack channel or DM for recap posts
#       Notes       -> Notion / Google Docs / SharePoint
#       Tasks       -> Asana / ClickUp / Jira / Monday / Linear
#       Storage     -> Google Drive / OneDrive / Dropbox / Amazon S3
#
# 2. Map CRM fields so summary + action items + recording URL
#    post against the right account / contact / opportunity.
#
# 3. (Enterprise) The Otter API + Webhooks unlock custom flows:
#    pull transcripts and summaries into your data warehouse or
#    push events into downstream tools. API access is gated to
#    the Enterprise plan — contact Otter sales for credentials.
#
# 4. (Optional) Use Zapier or Make for connectors not on the
#    native list.

Source: otter.ai/integrations. Sales Agent surface: otter.ai/sales-agent.

Features

Speaker diarization	Yes
Word-level timestamps	Yes
Streaming / real-time	Yes
Languages supported	3
HIPAA eligible	No

Otter.ai vs Whipscribe

Feature	Otter.ai	Whipscribe
Category	Products	Transcription APIs
Pricing	free / from $10/mo	free beta
Speaker diarization	Yes	Yes
Word timestamps	Yes	Yes
Streaming	Yes	No
Languages	3	99
Platforms	Web, iOS, Android	Web, API, MCP

Sources & dates for the comparison above

diarization: “Speaker identification distinguishes different speakers in a conversation.” — source (checked 2026-04-23)
word timestamps: “Export formats include SRT and VTT caption files with word-level timing.” — source (checked 2026-04-23)
streaming: “Otter transcribes meetings in real time as they happen.” — source (checked 2026-04-23)
pricing: “Basic plan free; Pro plan starts at $10/month billed annually.” — source (checked 2026-04-23)

Alternatives to Otter.ai

Rev

Human + AI transcription, highest accuracy tier on the market.

AI from $0.25/min · human from $1.50/min

Descript

Audio/video editor that treats the transcript as the timeline — different product category.

free / from $12/mo

Trint

Enterprise-focused transcription + collaborative editor for newsrooms.

from $60/mo

Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.