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Fireflies.ai
AI notetaker that joins your Zoom, Meet, and Teams calls automatically, transcribes them in 100+ languages, and pushes the summary + action items into your CRM, Slack, or Notion.
Fireflies.ai is a meeting-recording AI notetaker. A bot named Fred auto-joins calendar invites on Zoom, Google Meet, and Microsoft Teams, transcribes the conversation, and produces summaries, action items, and a searchable archive. Its moat is the 100+ app integration catalog — Salesforce, HubSpot, Slack, Notion, Asana, Greenhouse, Linear, Dropbox — so the output lands in the system of record without manual copy-paste.
Best for sales and customer-success teams who want call notes auto-logged into Salesforce or HubSpot, recruiters wiring interviews into Greenhouse or Lever, and async teams who want every meeting summarised in Slack or Notion. Current pricing (verified on fireflies.ai/pricing): Free with 800 storage minutes per seat, Pro at $10/seat/mo billed annually ($18 monthly) with 8,000 minutes and unlimited transcription, Business at $19/seat/mo annual ($29 monthly) with unlimited storage and conversation intelligence, and Enterprise at $39/seat/mo annual adding SSO, SCIM, HIPAA BAA, and private storage.
What it is
Fireflies is Otter with heavier CRM and sales-ops integrations. If your pain is "I need my Zoom calls summarized and dropped into Salesforce," this is the closest fit. Last price check: 2026-04-20.
Watch out for: Meeting-bot-shaped; not designed for arbitrary file transcription.
Install / use
Go to Fireflies.ai fireflies.aiWhere Fireflies plugs in · 6 surfaces
Fireflies is sold as a workflow layer, not just a transcript. Each card below links the canonical Fireflies marketing or docs page for that surface — no installers, just the product page you'd land on from their navigation.
Fred reads your Google or Microsoft calendar and auto-joins any meeting with a Zoom, Google Meet, or Microsoft Teams link. Webex, GoToMeeting, Dialpad, and Lifesize are also supported. You can also forward an audio/video file (MP3, MP4, WAV, M4A) to upload meetings the bot did not attend.
Auto-join via calendar · supports Zoom, Google Meet, Microsoft Teams, Webex, GoToMeeting, Dialpad, Lifesize · file upload fallback for MP3/MP4/WAV/M4A
The integration most teams buy Fireflies for: meeting summaries, action items, and call recordings auto-logged against the right account, contact, or deal. CRM coverage includes Salesforce, HubSpot, Pipedrive, Zoho, Affinity, Wealthbox, and Redtail.
Salesforce, HubSpot, Pipedrive, Zoho, Affinity, Wealthbox, Redtail, Supersales · field mapping configured per workspace
Recap posts to Slack channels or DMs after each meeting; full notes sync to Notion, Google Docs, OneNote, or Confluence; recordings drop into Dropbox, Google Drive, OneDrive, or Box. Configured per-workspace, so different teams can route different meeting types to different destinations.
Slack, Notion, Google Docs, OneNote, Confluence, Microsoft SharePoint · storage to Dropbox, Google Drive, OneDrive, Box
AskFred is the conversational layer over your transcript archive — ask a natural-language question across one meeting or all meetings and it returns an answer with citations. The summary engine produces Overview, Bullet Points, Action Items, and Custom Notes per call, and the higher tiers add Topic Trackers, AI Filters, and Sentiment Analysis.
Conversational query across transcript archive · automatic Overview / Bullet Points / Action Items / Custom Notes · Topic Trackers and Sentiment on Business plan and above
The Enterprise tier adds SSO and SCIM provisioning, a HIPAA BAA, custom data retention windows, private storage, a Rules Engine for workspace policy, a Super Admin role, and a dedicated account manager. Fireflies states SOC 2 Type II and GDPR compliance as baseline across all tiers.
SSO + SCIM · HIPAA BAA (Enterprise only) · custom retention · private storage · Rules Engine · SOC 2 Type II and GDPR baseline · 256-bit AES at rest, TLS in transit
Business and Enterprise tiers unlock team-level analytics: talk-time ratios, topic trends across meetings, speaker analytics, Live Assist coaching during calls, and Voice Agents. Aimed at sales managers and customer-success leads who want pipeline-level signal, not just per-call notes.
Talk-time analytics, Topic Trackers, AI Filters, Live Assist real-time coaching, Voice Agents, team analytics for admins · Business plan and above
Getting started in 3 steps
Fireflies is a SaaS app, not a library — the setup is operational, not code. Three steps cover the path from signup to value for a typical sales or customer-success workspace.
Create the workspace · grant calendar access · choose which meetings the bot joins. Fred reads your calendar so you don't have to add him manually to each call.
# 1. Sign up at fireflies.ai with your work email.
# 2. Pick your meeting platform when prompted:
# Google Workspace -> grant Google Meet + Calendar OAuth
# Microsoft 365 -> grant Teams + Outlook Calendar OAuth
# Zoom -> install the Fireflies app from the Zoom Marketplace
#
# 3. Configure auto-join scope in Settings -> Meetings:
# - All meetings on my calendar
# - Only external meetings
# - Only meetings I own
# - Off (forward audio files manually)
#
# 4. (Optional) Install the Chrome extension for Google Meet:
# https://chromewebstore.google.com/ -> search "Fireflies"
#
# Fred will now join every qualifying invite ~30s before start time.
Verify the bot joins · review the transcript · check the auto-generated summary tabs (Overview, Bullet Points, Action Items, Custom Notes).
# 1. Put a real meeting on your calendar with a Zoom / Meet / Teams link.
# (Or upload an existing recording: dashboard -> Upload Audio.)
#
# 2. ~30s before the meeting, Fred joins as a visible participant
# named "Fireflies Notetaker" (rename it under Settings -> Bot name).
#
# 3. After the call ends, open app.fireflies.ai -> Notebook.
# Each meeting carries:
# - Full transcript with speaker labels and timestamps
# - Summary tabs: Overview | Bullet Points | Action Items | Custom Notes
# - Sentiment + topics (Business plan and above)
#
# 4. Test AskFred: "What did we agree on for next steps?"
# "Did the customer mention pricing concerns?"
# Answers cite the exact transcript timestamp.
Connect Salesforce / HubSpot / Pipedrive · pick a Slack channel for recaps · optionally call the GraphQL API for custom syncs.
# 1. In Settings -> Apps & Integrations, connect the systems of record:
# CRM -> Salesforce / HubSpot / Pipedrive / Zoho
# Messaging -> Slack channel or DM for recap posts
# Notes -> Notion / Google Docs / OneNote / Confluence
# Tasks -> Asana / Linear / Trello / Any.do
#
# 2. Map fields per CRM:
# account / contact / deal -> meeting summary, action items, recording URL
#
# 3. (Optional) Hit the GraphQL API for custom flows.
# Get a key from: app.fireflies.ai -> Integrations -> Fireflies API.
#
# curl https://api.fireflies.ai/graphql \
# -H "Authorization: Bearer $FIREFLIES_API_KEY" \
# -H "Content-Type: application/json" \
# -d '{ "query": "{ users { name user_id } }" }'
#
# Use the same endpoint to pull transcripts, summaries, and action items
# into your own data warehouse or downstream tools.
Features
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | Yes |
| Languages supported | 100+ |
| HIPAA eligible | No |
Links
- fireflies.ai · homepage ↗ ↗product overview · AskFred, Live Assist, summary tabs, language coverage
- fireflies.ai/pricing ↗ ↗Free / Pro $10 annual ($18 monthly) / Business $19 annual ($29 monthly) / Enterprise $39 annual · per-seat · verified 2026-05-10
- fireflies.ai/integrations ↗ ↗the 100+ app catalog · CRM, messaging, video, storage, ATS, dialers, project management
- docs.fireflies.ai ↗ ↗developer docs · GraphQL API · quickstart, concepts, schema reference
- API quickstart ↗ ↗endpoint https://api.fireflies.ai/graphql · Authorization: Bearer · key from app.fireflies.ai -> Integrations -> Fireflies API
- trust.fireflies.ai ↗ ↗trust center · SOC 2 Type II, GDPR baseline · HIPAA BAA on Enterprise · 256-bit AES at rest, TLS in transit · 0-day vendor retention
- status.fireflies.ai ↗ ↗live system status (powered by Freshstatus) · incident history and component health
- app.fireflies.ai ↗ ↗signed-in product · Notebook, settings, integrations, API key issuance
- fireflies.ai/blog ↗ ↗product blog · release notes, AskFred and Voice Agent updates, customer stories
Fireflies.ai vs Whipscribe
| Feature | Fireflies.ai | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | free / from $10/mo | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | Yes | No |
| Languages | 100+ | 99 |
| Platforms | Web, iOS, Android | Web, API, MCP |
Sources & dates for the comparison above
- diarization: “Fireflies identifies each speaker and labels their contributions.” — source (checked 2026-04-23)
- word timestamps: “Transcripts include timestamped segments with per-word accuracy.” — source (checked 2026-04-23)
- streaming: “Fireflies joins video calls and transcribes them live.” — source (checked 2026-04-23)
- pricing: “Free plan available; Pro plan from $10/user/month billed annually.” — source (checked 2026-04-23)
Alternatives to Fireflies.ai
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.