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Fireflies.ai

by Fireflies.ai

AI notetaker that joins your Zoom, Meet, and Teams calls automatically, transcribes them in 100+ languages, and pushes the summary + action items into your CRM, Slack, or Notion.

TL;DR

Fireflies.ai is a meeting-recording AI notetaker. A bot named Fred auto-joins calendar invites on Zoom, Google Meet, and Microsoft Teams, transcribes the conversation, and produces summaries, action items, and a searchable archive. Its moat is the 100+ app integration catalog — Salesforce, HubSpot, Slack, Notion, Asana, Greenhouse, Linear, Dropbox — so the output lands in the system of record without manual copy-paste.

Best for sales and customer-success teams who want call notes auto-logged into Salesforce or HubSpot, recruiters wiring interviews into Greenhouse or Lever, and async teams who want every meeting summarised in Slack or Notion. Current pricing (verified on fireflies.ai/pricing): Free with 800 storage minutes per seat, Pro at $10/seat/mo billed annually ($18 monthly) with 8,000 minutes and unlimited transcription, Business at $19/seat/mo annual ($29 monthly) with unlimited storage and conversation intelligence, and Enterprise at $39/seat/mo annual adding SSO, SCIM, HIPAA BAA, and private storage.

Category
Products
License
Stars
Last push
Pricing
free / from $10/mo
Platforms
Web, iOS, Android

What it is

Fireflies is Otter with heavier CRM and sales-ops integrations. If your pain is "I need my Zoom calls summarized and dropped into Salesforce," this is the closest fit. Last price check: 2026-04-20.

Best for: Sales / CS teams who want meeting notes auto-logged to Salesforce, HubSpot, etc.
Watch out for: Meeting-bot-shaped; not designed for arbitrary file transcription.

Install / use

Go to Fireflies.ai fireflies.ai

Where Fireflies plugs in · 6 surfaces

Fireflies is sold as a workflow layer, not just a transcript. Each card below links the canonical Fireflies marketing or docs page for that surface — no installers, just the product page you'd land on from their navigation.

Zoom · Meet · Teams auto-join
Bot joins from calendar invite

Fred reads your Google or Microsoft calendar and auto-joins any meeting with a Zoom, Google Meet, or Microsoft Teams link. Webex, GoToMeeting, Dialpad, and Lifesize are also supported. You can also forward an audio/video file (MP3, MP4, WAV, M4A) to upload meetings the bot did not attend.

Video conferencing
Auto-join via calendar · supports Zoom, Google Meet, Microsoft Teams, Webex, GoToMeeting, Dialpad, Lifesize · file upload fallback for MP3/MP4/WAV/M4A
CRM sync
Salesforce · HubSpot · Pipedrive

The integration most teams buy Fireflies for: meeting summaries, action items, and call recordings auto-logged against the right account, contact, or deal. CRM coverage includes Salesforce, HubSpot, Pipedrive, Zoho, Affinity, Wealthbox, and Redtail.

CRM connectors
Salesforce, HubSpot, Pipedrive, Zoho, Affinity, Wealthbox, Redtail, Supersales · field mapping configured per workspace
Slack · Notion · Drive delivery
Notes land where the team already lives

Recap posts to Slack channels or DMs after each meeting; full notes sync to Notion, Google Docs, OneNote, or Confluence; recordings drop into Dropbox, Google Drive, OneDrive, or Box. Configured per-workspace, so different teams can route different meeting types to different destinations.

Messaging + storage delivery
Slack, Notion, Google Docs, OneNote, Confluence, Microsoft SharePoint · storage to Dropbox, Google Drive, OneDrive, Box
AskFred + AI summaries
Query any past meeting

AskFred is the conversational layer over your transcript archive — ask a natural-language question across one meeting or all meetings and it returns an answer with citations. The summary engine produces Overview, Bullet Points, Action Items, and Custom Notes per call, and the higher tiers add Topic Trackers, AI Filters, and Sentiment Analysis.

AskFred AI
Conversational query across transcript archive · automatic Overview / Bullet Points / Action Items / Custom Notes · Topic Trackers and Sentiment on Business plan and above
Enterprise admin · HIPAA · SSO
Enterprise plan only

The Enterprise tier adds SSO and SCIM provisioning, a HIPAA BAA, custom data retention windows, private storage, a Rules Engine for workspace policy, a Super Admin role, and a dedicated account manager. Fireflies states SOC 2 Type II and GDPR compliance as baseline across all tiers.

Enterprise controls
SSO + SCIM · HIPAA BAA (Enterprise only) · custom retention · private storage · Rules Engine · SOC 2 Type II and GDPR baseline · 256-bit AES at rest, TLS in transit
Conversation intelligence
Talk-time, topics, coaching

Business and Enterprise tiers unlock team-level analytics: talk-time ratios, topic trends across meetings, speaker analytics, Live Assist coaching during calls, and Voice Agents. Aimed at sales managers and customer-success leads who want pipeline-level signal, not just per-call notes.

Conversation intelligence suite
Talk-time analytics, Topic Trackers, AI Filters, Live Assist real-time coaching, Voice Agents, team analytics for admins · Business plan and above
Where it fits in the category: direct competitors include Otter.ai (similar meeting-bot shape, lighter CRM depth), Descript (transcript-as-editor, different product category), and Rev (human + AI transcription, no auto-join bot). Fireflies' differentiator is the breadth of the integration catalog.

Getting started in 3 steps

Fireflies is a SaaS app, not a library — the setup is operational, not code. Three steps cover the path from signup to value for a typical sales or customer-success workspace.

1Sign up + connect your calendar

Create the workspace · grant calendar access · choose which meetings the bot joins. Fred reads your calendar so you don't have to add him manually to each call.

# 1. Sign up at fireflies.ai with your work email.
# 2. Pick your meeting platform when prompted:
#       Google Workspace  -> grant Google Meet + Calendar OAuth
#       Microsoft 365     -> grant Teams + Outlook Calendar OAuth
#       Zoom              -> install the Fireflies app from the Zoom Marketplace
#
# 3. Configure auto-join scope in Settings -> Meetings:
#       - All meetings on my calendar
#       - Only external meetings
#       - Only meetings I own
#       - Off (forward audio files manually)
#
# 4. (Optional) Install the Chrome extension for Google Meet:
#       https://chromewebstore.google.com/  -> search "Fireflies"
#
# Fred will now join every qualifying invite ~30s before start time.
Source: fireflies.ai homepage ↗. Plan options at fireflies.ai/pricing ↗ — Free includes the auto-join bot.
2Auto-join your first meeting

Verify the bot joins · review the transcript · check the auto-generated summary tabs (Overview, Bullet Points, Action Items, Custom Notes).

# 1. Put a real meeting on your calendar with a Zoom / Meet / Teams link.
#    (Or upload an existing recording: dashboard -> Upload Audio.)
#
# 2. ~30s before the meeting, Fred joins as a visible participant
#    named "Fireflies Notetaker" (rename it under Settings -> Bot name).
#
# 3. After the call ends, open app.fireflies.ai -> Notebook.
#    Each meeting carries:
#       - Full transcript with speaker labels and timestamps
#       - Summary tabs:    Overview | Bullet Points | Action Items | Custom Notes
#       - Sentiment + topics (Business plan and above)
#
# 4. Test AskFred:    "What did we agree on for next steps?"
#                     "Did the customer mention pricing concerns?"
#    Answers cite the exact transcript timestamp.
Source: fireflies.ai · product overview ↗. Trust center for retention / security details: trust.fireflies.ai ↗.
3Wire it into your CRM + Slack

Connect Salesforce / HubSpot / Pipedrive · pick a Slack channel for recaps · optionally call the GraphQL API for custom syncs.

# 1. In Settings -> Apps & Integrations, connect the systems of record:
#       CRM         -> Salesforce / HubSpot / Pipedrive / Zoho
#       Messaging   -> Slack channel or DM for recap posts
#       Notes       -> Notion / Google Docs / OneNote / Confluence
#       Tasks       -> Asana / Linear / Trello / Any.do
#
# 2. Map fields per CRM:
#       account / contact / deal -> meeting summary, action items, recording URL
#
# 3. (Optional) Hit the GraphQL API for custom flows.
#    Get a key from: app.fireflies.ai -> Integrations -> Fireflies API.
#
#    curl https://api.fireflies.ai/graphql \
#      -H "Authorization: Bearer $FIREFLIES_API_KEY" \
#      -H "Content-Type: application/json" \
#      -d '{ "query": "{ users { name user_id } }" }'
#
#    Use the same endpoint to pull transcripts, summaries, and action items
#    into your own data warehouse or downstream tools.

Features

Speaker diarizationYes
Word-level timestampsYes
Streaming / real-timeYes
Languages supported100+
HIPAA eligibleNo

Links

Fireflies.ai vs Whipscribe

FeatureFireflies.aiWhipscribe
CategoryProductsTranscription APIs
Pricingfree / from $10/mofree beta
Speaker diarizationYesYes
Word timestampsYesYes
StreamingYesNo
Languages100+99
PlatformsWeb, iOS, AndroidWeb, API, MCP
Sources & dates for the comparison above
  1. diarization: “Fireflies identifies each speaker and labels their contributions.”source (checked 2026-04-23)
  2. word timestamps: “Transcripts include timestamped segments with per-word accuracy.”source (checked 2026-04-23)
  3. streaming: “Fireflies joins video calls and transcribes them live.”source (checked 2026-04-23)
  4. pricing: “Free plan available; Pro plan from $10/user/month billed annually.”source (checked 2026-04-23)

Alternatives to Fireflies.ai

Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.