Made for quote-pulling
Word-level timestamps mean a quote carries its exact moment in the recording — cite it, verify it, or jump back and listen to the tone. Search across the transcript (and across your whole interview archive) for the phrase you half-remember. For research interviews where a participant asked not to be recorded to the cloud, note that audio is processed on our own servers and never used to train AI.
The workflow
1. Upload the batch — phone recordings, Zoom exports, field recorder WAVs. 2. Each interview returns in minutes with speakers labelled. 3. Export DOCX for the write-up, or ask questions across the transcript with the built-in AI chat. Full verbatim with every um and false start required for legal purposes? That's a human-service job — see the directory.
Questions buyers ask
How fast is turnaround?
About a minute of processing per half hour of audio — a 10-hour batch is typically done within the hour, not in 3-5 business days. Every file returns with speaker labels, timestamps, and TXT/DOCX/SRT/VTT exports.
What does it cost?
One-time credit packs: $8 for 1,000 minutes, $12 for 2,000 minutes, $24 for 5,000 — about 29-48¢ per audio hour. No per-seat subscription, no monthly minimum, and the credits never expire between projects.
Is my audio confidential?
Audio is processed on our own GPU servers — never sent to OpenAI, Google, AWS or any third-party AI cloud — and is never used to train any model. Transcripts delete on request, hard-deleted from storage within 24 hours.
When should I use a human service instead?
When you need certified transcripts for court, guaranteed 99%+ accuracy on poor audio, or full verbatim with every false start — that's worth a human's 100x price. Our human-services directory reviews the reputable vendors with current pricing. For everything else, AI-first then spot-check is the honest recommendation.
Related: Transcription services · Interview transcription tool · Market-research interviews · Human vendors