Transcribe UJET call recordings long support calls, in text.
To transcribe a UJET call, download the recording from the call's details or take it from the storage your admin exports recordings to, then upload it here; an 80-minute support call comes back in about 3 minutes. The first 20 minutes are free, and three 80-minute calls (240 minutes) fit the $6 pack of 500 minutes.
From UJET to a transcript
A UJET call can carry voice, photos and app context. The voice part is what we turn into text.
Ask where recordings go
UJET deployments differ: some teams play and download calls from the call details in the portal, others have recordings exported to a cloud storage bucket that an admin set up. Ask your UJET administrator which applies and what format arrives; check rather than assume a file type.
Upload the file
Once you have the audio, upload it above. The box takes files up to 500 MB, and a call recording rarely gets close; the 2 GB allowed before a pack matters only for very long video. For a batch, place the files in a Google Drive folder and paste its share link. Name each file with its case number first, so every transcript stays tied to its ticket.
Arithmetic for supervisors
Three 80-minute calls are 240 minutes, inside the $6 pack of 500. A weekly sample of 25 calls at 20 minutes is 500 minutes, so a month is about 2,000 minutes and the $12 pack of 2,000 covers it exactly; leave headroom with the $24 pack of 5,000 if volume grows.
What supervisors read
The brief gives the reason for the call and how it ended, chapters mark troubleshooting steps, and the details list catches case numbers and device models. Ask the chat whether the agent confirmed the callback time. Screenshots and photos shared in the app are not part of the audio, so keep them with the case.
The review gap
Contact-centre calls are recorded in full and reviewed in fragments.
✗ Audio in storage
Each call is a file and a case ID.
- Supervisors sample a few calls a week
- Long calls skipped for being long
- Root causes inferred from case notes
- Device models misheard and mistyped
- Coaching notes without quotes
- No search across a week of calls
✓ Calls in text
Reviewable at reading speed.
- About 3 minutes for 80 minutes
- Customer and agent named in the summary
- Case numbers and models listed
- Chapters for each troubleshooting step
- A chat over each call
- DOCX for coaching, JSON for analysis
Sample
A UJET support call, as it comes back.
These lines are illustrative and written for this page, not taken from a real call. The timestamps follow an 80-minute call.
Export
One transcript. Five clean formats.
Every pack exports all five — no format is held back for a higher tier.
Plain text
De-ummed paragraphs. Ready to paste.
SRT captions
Timed to the speech. Every video editor reads this.
WebVTT
HTML5 player + YouTube uploads.
Show notes
Formatted with chapters and pull-quotes.
Machine-readable
Timestamped text for your own tools.
Pricing
Honest pricing, no surprises.
A pack from $6 (500 minutes) opens the full transcript. After that, no subscription and no auto-renew — every tier is a one-time minute pack, and credits never expire. Buy once, use the minutes whenever you need them.
Casual pack
$6/500 min
8 hours of audio — $0.72 an hour. One-time — credits never expire.
- 500 minutes of audio
- All export formats
- AI chat over the whole transcript
- Executive summary & key quote
Best value
$12/2,000 min
33 hours of audio — $0.36 an hour. Credits never expire.
- 2,000 minutes of audio
- Summary, chapters and key quotes
- All export formats
- AI chat over the whole transcript
Bulk pack
$24/5,000 min
83 hours of audio — $0.29 an hour. Credits never expire.
- 5,000 minutes of audio
- Summary, chapters and key quotes
- API access for batch pipelines
- All export formats
FAQ
UJET recordings, answered.
How long does an 80-minute UJET call take?
About 3 minutes, since each audio hour takes roughly 2 minutes. Shorter calls finish in seconds.
Is WhipScribe connected to UJET?
No. There is no UJET integration and no bot in your contact centre. Export or download the recordings, then upload them.
What will a month of supervision cost?
About 2,000 minutes fits the $12 pack of 2,000; more than that moves to the $24 pack of 5,000. Every pack is a single payment in US dollars. Ten calls of 45 minutes, a light week for one supervisor, are 450 minutes and fit the $6 pack of 500.
Do customers need to consent to recording?
Whatever consent the law where you are requires for recording has to be in place. Keep the recording notice your contact centre already plays.
Can one file hold a whole shift?
One file may run to 10 hours or 5 GB; anything longer goes up as two files. Most teams send calls one by one, which keeps each transcript tied to one case. A call in Spanish or French needs no setting: the language is picked up automatically from 99, and English product names inside it are kept.
Is the audio kept private?
Recordings are transcribed on our own servers and are never used for training. You can delete a call and its transcript at any time.
Related
Related contact-centre pages
Upload a UJET recording. Review the call at reading speed.
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