A recording exported from your phone system or helpdesk becomes text with word-level timestamps, with agent and customer separated in the transcript view on the page. Upload the file rather than pasting a meeting link. A summary is free and opens in full for anything at any length.
How it works
Support recordings are short, plentiful and almost never listened to twice.
Most phone systems and helpdesks let you download a call as an audio file. That download is what you need; there is nothing to install alongside your telephony.
Short calls are small files and come back quickly. Longer recordings are handled the same way, up to 10 hours or 5 GB each.
Export TXT or DOCX and drop it onto the ticket, so the next person to pick it up reads the conversation instead of a one-line summary.
Where it earns its place
Almost all of them come down to the same thing: what the customer said, not what was noted down.
When a refund or a promise is contested, the recording settles it and the text finds the moment in seconds instead of a scrub through twenty minutes of audio.
Ticket notes compress. The transcript keeps the description of the fault in the customer's own words, which is often the detail that solves it.
A team lead reads ten calls in the time it takes to listen to two, and can quote the exact line when giving feedback.
Search a month of calls for an error code or a product name and see how many people hit the same thing before anyone filed a bug.
Working with call recordings
Telephony audio and personal data are the two things that shape how you use this.
Phone audio is narrower than a microphone in a room, and mobile calls vary with signal. Names, reference numbers and email addresses are the usual corrections.
Queue time and hold music transcribe as nothing useful and still use credit. Cutting the wait off the front keeps your minutes on the conversation.
Agent and customer are separated in the transcript view on the page. The TXT, DOCX, SRT and VTT downloads carry the words only, and JSON is the export that includes the speaker field.
A support call carries names, addresses and account details. Share the transcript only where your own rules allow, and delete what you no longer need.
Pricing
a pack from $4 opens the full transcript and opens in full at any length, and anyone can preview with no signup. Packs cost $8 for 1,000 minutes, $12 for 2,000 minutes or $24 for 5,000 minutes, bought once, with credits that never expire.
| Call | Length | $8 pack | $12 pack | $24 pack |
|---|---|---|---|---|
| Quick fix | 10 min | $0.08 | $0.06 | about $0.05 |
| Typical support call | 20 min | $0.16 | $0.12 | about $0.10 |
| Escalation | 45 min | $0.36 | $0.27 | about $0.22 |
A hundred twelve-minute calls is 1,200 minutes, which one $12 pack covers with 800 minutes still to spend.
FAQ
Export the recording from your phone system or helpdesk and upload the audio file on this page. You get the conversation as text with word-level timestamps.
There is no minimum length, so short calls are fine and cost very little. Ten minutes uses about eight cents of an $8 pack.
The recording remains the evidence. The transcript is how you find the relevant moment quickly, and every word carries a timestamp you can play back.
Yes, in the transcript view on the page. TXT, DOCX, SRT and VTT downloads contain the text without speaker labels; export JSON if you need that field in a file.
No. You get the full conversation as text. The summary on the ticket is still written by a person.
A hundred calls of twelve minutes is 1,200 minutes: $9.60 on the $8 rate, $7.20 on the $12 pack or about $5.76 on the $24 pack.
Instant preview, no signup, no card. A free account keeps the queue's recordings in one searchable library.