Turn recorded support and sales calls into speaker-labeled transcripts your team can search, score for QA, and quote back in coaching — with agent/customer diarization, 100+ languages, and private transcription.
Built for contact centers
Diarization splits every call into speaker turns. Rename to Agent and Customer; then read or search everything one side said — the foundation for a fair QA review.
A month of calls becomes searchable text. Grep a product name, a policy phrase, or a competitor mention and jump to the exact second — no scrubbing through audio.
Score against your rubric from the transcript instead of listening end to end. Quote the exact line back to an agent with a timestamp — coaching that lands because it's specific.
A timestamped transcript is a quick way to review what was said for an internal check or a customer dispute. (It's a working record for review — not a certified compliance product; keep your system of record authoritative.)
Transcribe each call in the language it was handled in, or export an English translation track for a central QA team. Timing is preserved for both.
Private Whisper — no third-party transcription service, no training on your uploads. Delete audio and transcripts on demand. Custom DPA available — email contact@neugence.ai.
Side-by-side
A transcription layer for review — here's what it changes.
| Consideration | Whipscribe | Listening manually |
|---|---|---|
| Time to review a 20-min call | Skim the transcript in a couple of minutes | 20 minutes of listening, per call, per reviewer |
| Find a moment | Search a phrase, jump to the timestamp | Scrub back and forth through audio |
| Speaker separation | Agent / Customer labels you can rename | Manual note-taking |
| Coaching evidence | Quote the exact line with a timestamp | Paraphrase from memory |
| Cost | 0.6¢/min on the Pro pack, no per-seat fee | Reviewer hours |
| Privacy | Private Whisper; no training on uploads; delete anytime | Depends on your recording tool |
Whipscribe is the transcription layer — pair it with your QA scorecards and process. For internal meetings see meeting transcripts; for revenue calls see sales intelligence.
Questions QA leads ask first
Yes. Diarization labels each turn; rename to Agent and Customer, then search everything one side said across the call.
Score from the transcript instead of re-listening, and quote the exact line with a timestamp back to the agent — specific, fast coaching.
A timestamped transcript speeds an internal check or dispute review. It's a working record, not a certified compliance product — keep your system of record authoritative.
100+ languages, plus an English translation track for a central QA team. Timing preserved.
Private Whisper, no third-party service, no training on uploads. Delete anytime. DPA available — contact@neugence.ai.
Packs from 0.6¢/minute (Pro), no per-seat fee — scales predictably with call volume.
Go deeper
Start free. From 0.6¢/minute on the Pro pack after your free minutes — a 20-minute call runs about 12¢.
Try Whipscribe →