Every support call, searchable and scoreable.
Turn recorded support and sales calls into speaker-labeled transcripts your team can search, score for QA, and quote back in coaching — with agent/customer speaker labels, 99 languages, and private transcription.
96 minutes of customer support recordings already transcribed here · first transcript free, any length · ~2 min per hour of audio · 99 languages · speaker labels on every file · private, never used for training
- 96 minof customer support recordings transcribed by users here, across 1 files
- ~2 minper hour of audio, measured on production
- 99languages, speaker labels on every one
At a glance
- Field
- Customer support
- Transcribed here
- 96 minutes across 1 customer support recordings, out of 146,086 minutes site-wide since April 2026
- Turnaround
- About 2 minutes per hour of audio; most files under a minute
- Input
- Any audio or video file, YouTube, podcast or RSS link; up to 10 hours or 5 GB
- Output
- Speaker labels, word timestamps, summary, AI chat; TXT, SRT, VTT, DOCX, JSON
- Languages
- 99, with automatic detection
- Privacy
- Private servers, no third-party AI, never used for training, delete any time
- Price
- First transcript free at any length; second $0.99; then credit packs from $8 for 1,000 minutes, never expire
Built for Customer support
Four things that matter for call review.
Agent vs customer, labeled
Speaker labels split every call into turns. Rename to Agent and Customer; then read or search everything one side said — the foundation for a fair QA review.
A searchable call archive
A month of calls becomes searchable text. Grep a product name, a policy phrase, or a competitor mention and jump to the exact second — no scrubbing through audio.
Faster QA scoring & coaching
Score against your rubric from the transcript instead of listening end to end. Quote the exact line back to an agent with a timestamp — coaching that lands because it's specific.
Timestamped review for disputes
A timestamped transcript is a quick way to review what was said for an internal check or a customer dispute. (It's a working record for review — not a certified compliance product; keep your system of record authoritative.)
How it works
Drop it, read it, export it.
Drop or paste
A file, a YouTube link, a podcast link or an RSS feed. Up to 10 hours or 5 GB.
Read in a minute
Speaker labels, timestamps, a summary and AI chat over the transcript. Click any line to hear it.
Export
TXT, SRT, VTT, DOCX or JSON. Every file stays in your library, deletable any time.
Questions
Call transcription FAQs.
Can it separate agent and customer?
Yes. Speaker labels mark each turn; rename to Agent and Customer, then search everything one side said across the call.
How does it help QA and coaching?
Score from the transcript instead of re-listening, and quote the exact line with a timestamp back to the agent — specific, fast coaching.
Useful for disputes?
A timestamped transcript speeds an internal check or dispute review. It's a working record, not a certified compliance product — keep your system of record authoritative.
Read your calls instead of re-listening.
Your first transcript is free at any length; leave an email to open it. Packs from $8 for 1,000 minutes after that; credits never expire.