Every support call, searchable and scoreable.
Turn recorded support and sales calls into timestamped transcripts your team can search, score for QA, and quote back in coaching — 99+ languages, and private transcription.
651 minutes of customer support recordings already transcribed here · packs from $4, any length · ~2 min per hour of audio · 99+ languages · private, never used for training
- 651 minof customer support recordings transcribed by users here, across 31 files
- ~2 minper hour of audio, measured on production
- 99+languages, auto-detected
At a glance
- Field
- Customer support
- Transcribed here
- 651 minutes across 31 customer support recordings, out of 404,452 minutes site-wide since April 2026 (measured 10 Nov 2026)
- Turnaround
- About 2 minutes per hour of audio; most files finish in under a minute
- Input
- Any audio or video file, YouTube, podcast or RSS link; up to 10 hours or 5 GB per file
- Output
- A brief with chapters, the names, numbers and dates that were said, and the questions it answers; word timestamps and AI chat. Export TXT, SRT, VTT, DOCX or JSON
- Languages
- 99+, with automatic detection
- Privacy
- Private servers, no third-party AI, never used for training, delete any time
- Price
- Packs from $4 for 300 minutes, credits never expire; every recording starts with a free preview of its opening minutes
- Support
- contact@whipscribe.com or the chat on every page
Quick answers
The five questions people ask before the first upload.
- What does WhipScribe do for customer support recordings?
- Turn recorded support and sales calls into timestamped transcripts your team can search, score for QA, and quote back in coaching — 99+ languages, and private transcription.
- How much does it cost?
- Every recording starts with a free preview of its opening minutes; a pack from $4 (300 minutes) transcribes the rest and opens every export. Credit packs: $4 = 300 min · $18 = 3,000 min · $32 = 6,000 min; credits never expire and there is no seat fee. Workspace is $19 a month for unlimited transcription (300-hour fair-use mark; 100 GB of storage included, then $3 per extra 100 GB a month).
- How long does a transcript take?
- A one-hour recording is usually ready in about two minutes; most files finish in under a minute. Files up to 10 hours or 5 GB per file.
- Is it private?
- Yes. Transcribed on our own servers; audio is never sent to a third-party AI service. Never used to train, fine-tune or evaluate any model. Delete a recording and its transcript at any time; account deletion removes every record tied to the email.
- Which languages and files does it accept?
- 99+ languages, detected automatically; the transcript comes back in the recording's language. WhipScribe translates a finished transcript into any of 99 languages with the same timestamps, so SRT and VTT stay aligned. Input: any audio or video file (MP3, MP4, M4A, WAV, FLAC, OGG, WEBM, MOV, GSM and more), a YouTube, podcast, RSS, Google Drive, Twitch or Kick link, or a microphone recording. Export: TXT, DOCX, SRT, VTT, JSON.
Built for Customer support
What matters when transcribing customer support recordings?
Agent and customer, named in the summary
Every call comes back as one timestamped transcript. Search it for a phrase, jump to the moment, and play the audio — the foundation for a fair QA review. Speakers are identified and named in the summary, key quotes and chapters.
A searchable call archive
A month of calls becomes searchable text. Grep a product name, a policy phrase, or a competitor mention and jump to the exact second — no scrubbing through audio.
Faster QA scoring & coaching
Score against your rubric from the transcript instead of listening end to end. Quote the exact line back to an agent with a timestamp — coaching that lands because it's specific.
Timestamped review for disputes
A timestamped transcript is a quick way to review what was said for an internal check or a customer dispute. (It's a working record for review — not a certified compliance product; keep your system of record authoritative.)
How it works
How do I transcribe a customer support recording?
Drop or paste
A file, a YouTube link, a podcast link or an RSS feed. Up to 10 hours or 5 GB per file.
Read in a minute
Timestamps, a summary and AI chat over the transcript. Click any line to hear it.
Get the brief, not just the text
The Intelligence tab reads the recording back to you: a short brief, chapters, the names and numbers that were said, and the questions it answers. Export TXT, SRT, VTT, DOCX or JSON whenever you want it elsewhere.
Intelligence
What comes back from a customer support recording?
Escalation call — billing dispute, second contact
Brief overview
The customer is disputing a charge they were told would not happen; the earlier promise is quoted back.
- The customer quotes a previous agent's commitment at 04:10 — worth pulling the earlier call.
- The refund is agreed, but the amount is stated twice and differently, at 15:20 and 19:05.
- They ask for written confirmation; no one commits to sending it.
Questions this recording answers
- What refund amount was agreed?
- Two were said — one at 15:20 and a different one at 19:05. The discrepancy is unresolved on the call.
- Did we promise written confirmation?
- The customer asked at 21:00. Nobody committed, and the call ended without it.
Chapters
- What happened last time
- The promise, quoted
- Refund agreed
- A different number
Names, numbers and dates
Example output, written to show the shape. Your own recording produces its own brief, in the language it was recorded in.
Questions
What else do people ask about customer support transcription?
Can it separate agent and customer?
Yes, by name in the summary, key quotes and chapters. Every line carries its timestamp, so you can search the call and jump to what was said.
How does it help QA and coaching?
Score from the transcript instead of re-listening, and quote the exact line with a timestamp back to the agent — specific, fast coaching.
Useful for disputes?
A timestamped transcript speeds an internal check or dispute review. It's a working record, not a certified compliance product — keep your system of record authoritative.
Read your calls instead of re-listening.
Packs from $4 for 300 minutes, credits never expire; every recording starts with a free preview of its opening minutes.