Transcribe Genesys Cloud recordings exported within your admin's rules.
Genesys Cloud recordings that your admin allows you to export transcribe at about 2 minutes per hour of audio, so 180 calls averaging 11 minutes (1,980 minutes) need about 66 minutes. The first 20 minutes are free, and the whole set just fits the $12 pack of 2,000 minutes.
From Genesys Cloud to text
Your admin governs the recordings. The transcripts follow the same rules.
Export where permitted
Access to recordings is controlled by roles and policies, so the first step is an admin who can grant it. A single interaction can usually be played and downloaded by someone with the right permission; batches are generally handled through a bulk export the admin configures to your own storage. Check the export settings for the format, and convert to MP3 if a file is refused.
Small calls, one folder
A telephony recording in 8-bit µ-law at 8 kHz is 64 kbps: 28.8 MB an hour, about 5.3 MB for an 11-minute call, and near 950 MB for all 180. Drop the folder into Google Drive, share it, and paste the link instead of uploading from the browser.
A month on one pack
1,980 minutes sits just inside the $12 pack of 2,000 minutes. If the set grows to 300 calls of the same length, 3,300 minutes, move to the $24 pack of 5,000. Credits are bought once and never expire, so a quarter's reviews can come from one purchase.
What the reviewer sees
A brief per call with the outcome, the questions the customer raised and the account numbers, dates and amounts spoken. Speakers are identified and named in the summary, key quotes and chapters. Ask the chat over the transcript whether a refund was promised, and jump to the line that says so.
Recordings behind permissions
Locked down for good reasons, and unread for bad ones.
✗ Kept, never read
The recordings are retained for policy, then forgotten.
- Retention met, insight missed
- Reviewers limited to playback
- Refund promises checked one call at a time
- The OpenAI Whisper API's 25 MB file cap
- Bulk exports nobody has time to hear
- Customer wording lost in agent notes
✓ Read within policy
Exported calls come back as text the team can search.
- About 66 minutes for 180 calls
- Drive folder links instead of uploads
- Outcomes and amounts in each brief
- Every call searchable for one promise
- Deleted whenever policy requires
- Exports from TXT through JSON
Sample
A Genesys Cloud call, as text.
This is an illustrative call written for the page, not a recording from any Genesys Cloud organisation. Timestamps follow an 11-minute call.
Export
One transcript. Five clean formats.
Every pack exports all five — no format is held back for a higher tier.
Plain text
De-ummed paragraphs. Ready to paste.
SRT captions
Timed to the speech. Every video editor reads this.
WebVTT
HTML5 player + YouTube uploads.
Show notes
Formatted with chapters and pull-quotes.
Machine-readable
Timestamped text for your own tools.
Pricing
Honest pricing, no surprises.
A pack from $6 (500 minutes) opens the full transcript. After that, no subscription and no auto-renew — every tier is a one-time minute pack, and credits never expire. Buy once, use the minutes whenever you need them.
Casual pack
$6/500 min
8 hours of audio — $0.72 an hour. One-time — credits never expire.
- 500 minutes of audio
- All export formats
- Unlimited AI chat per transcript
- Executive summary & key quote
Best value
$12/2,000 min
33 hours of audio — $0.36 an hour. Credits never expire.
- 2,000 minutes of audio
- Priority queue
- All export formats
- Unlimited AI chat per transcript
Bulk pack
$24/5,000 min
83 hours of audio — $0.29 an hour. Credits never expire.
- 5,000 minutes of audio
- Priority queue
- API access for batch pipelines
- All export formats
FAQ
Genesys Cloud recordings, answered.
Does WhipScribe integrate with Genesys Cloud?
No. There is no Genesys Cloud integration, no marketplace listing and no bot on calls. Recordings are exported where your admin allows, then uploaded or shared as a Google Drive folder link.
How long do 180 calls take?
About 66 minutes of processing at roughly 2 minutes per audio hour. A single 11-minute call finishes in well under a minute.
What does the set cost?
The first 20 minutes are free on a first visit. 1,980 minutes fits the $12 pack, and 3,300 minutes needs the $24 pack. All prices are in USD, with no subscription.
Who is responsible for call-recording consent?
Your organisation is. A recorded call needs the consent the law where you and the caller are requires. WhipScribe sees only the exports you upload.
Our admin needs to know where the audio goes.
Recordings are transcribed on our own servers and are never used for training. Files and transcripts can be deleted at any time; no certification is claimed, so check the fit against your own policy.
Can it handle several languages in one export?
Yes. Each call's language is detected automatically from 99, and a call that switches part-way is detected on its main language.
Related
More for contact-centre exports
Upload the export. The first 20 minutes are free.
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