Transcribe a long Mitel call recording from the file your phone system kept.
A Mitel call recording of an hour or two is transcribed in about 2 to 4 minutes once it is exported from your Mitel recording portal and uploaded here, at up to 10 hours or 5 GB per file. The first 20 minutes cost nothing, and a 2-hour escalation call takes 120 of the 500 minutes in a $6 pack. WhipScribe has no Mitel integration and puts nothing inside the phone system: it works on the file you export.
Getting a call out of Mitel
Mitel records the call. Someone with access exports it once, and the rest happens here.
Where the recordings live
Mitel phone systems record calls through a call recording application that sits beside the phone system, and which one you have depends on the platform your business runs. Supervisors and administrators usually search and play recordings in a web portal, with a download or export option on each call. The file is often a WAV or an MP3; check the export settings if you need a particular format.
Upload what you exported
Drop the exported call in the box above. Telephone audio is light: a WAV recorded at 8 kHz, 16-bit mono runs to 16 kilobytes a second, or about 58 MB an hour, so even a long escalation fits easily. Heavier files continue on the upload page, up to 5 GB.
A QA week, priced
A QA reviewer who pulls 30 calls a week at about 20 minutes each is looking at 600 minutes. That is more than the $6 pack's 500, so it sits on the $12 pack of 2,000 minutes, which carries the same reviewer through three such weeks with 200 minutes to spare.
What a call turns into
Each call comes back with a brief, chapters with timestamps, and the account numbers, dates and amounts that were spoken. Caller and agent are identified and named in the summary and key quotes, so a QA note can point to the moment a promise was made, not to a guess about it.
Where Mitel recordings stall
The recording portal finds a call by date and extension. It cannot find the sentence you need.
✗ Kept in the portal
A long call sits in the recording system, playable but unsearchable by what was said.
- Playing a two-hour call to find one refund promise
- A WAV export far past a 25 MB API limit
- QA scores written from partial listening
- Complaint timelines rebuilt from memory
- Calls cut into pieces to satisfy a tool
- A per-seat tool for a monthly review
✓ One export, one readable call
The call file goes up once and returns as text with times you can quote in a review.
- A 2-hour Mitel call in about 4 minutes
- The opening 20 minutes free on a first visit
- Two hours use 120 of 500 pack minutes
- Chapters that follow the call's turns
- A chat that checks what the agent promised
- DOCX for the QA file, JSON for your records
Sample
A long Mitel escalation call.
This sample is illustrative, written for this page and not taken from any real Mitel recording. Timestamps count from the start of the exported file.
Export
One transcript. Five clean formats.
Every pack exports all five — no format is held back for a higher tier.
Plain text
De-ummed paragraphs. Ready to paste.
SRT captions
Timed to the speech. Every video editor reads this.
WebVTT
HTML5 player + YouTube uploads.
Show notes
Formatted with chapters and pull-quotes.
Machine-readable
Timestamped text for your own tools.
Pricing
Honest pricing, no surprises.
A pack from $6 (500 minutes) opens the full transcript. After that, no subscription and no auto-renew — every tier is a one-time minute pack, and credits never expire. Buy once, use the minutes whenever you need them.
Casual pack
$6/500 min
8 hours of audio — $0.72 an hour. One-time — credits never expire.
- 500 minutes of audio
- All export formats
- Unlimited AI chat per transcript
- Executive summary & key quote
Best value
$12/2,000 min
33 hours of audio — $0.36 an hour. Credits never expire.
- 2,000 minutes of audio
- Priority queue
- All export formats
- Unlimited AI chat per transcript
Bulk pack
$24/5,000 min
83 hours of audio — $0.29 an hour. Credits never expire.
- 5,000 minutes of audio
- Priority queue
- API access for batch pipelines
- All export formats
FAQ
Mitel call recordings, answered.
How long does a 2-hour Mitel call take to transcribe?
About 4 minutes after the upload completes, since processing runs at roughly 2 minutes per audio hour. A 40-minute call needs a little over a minute. A public proof page shows a 9.31-hour file done in 1,033 seconds.
What does a week of Mitel QA calls cost?
A first visit earns 20 free minutes on the first Mitel call. A single 2-hour call fits the $6 pack of 500 minutes, while a 600-minute QA week goes on the $12 pack of 2,000. Packs are paid once in US dollars, and minutes you do not use never expire.
How do I get the recording out of Mitel?
Usually through the call recording portal your administrator set up: search by date, extension or number, open the call and download or export it. If you cannot see an export option, your role may not include it, so ask whoever manages recording for the file.
How big or long can a Mitel export be?
A Mitel export can run to 10 hours or weigh 5 GB. Before a first pack is bought, uploads stop at 2 GB, and a larger file starts once a pack is on the account. Phone-quality calls are rarely anywhere near that; a call longer than 10 hours goes in as two files.
Do we need consent to record these calls?
Recording a call needs whatever consent the law where you and the caller are requires. Settle that inside your phone system and your call scripts before the recording exists; WhipScribe only transcribes the file you are entitled to upload.
What formats come back, and where is a Mitel call processed?
Mitel calls come back as TXT, DOCX, SRT, VTT and JSON. Mitel recordings are transcribed on our own servers and are never used for training. Speech in 99 languages is detected automatically, so a call that drifts from English into Spanish is handled.
Related
More for call recordings
Export the Mitel call. Read its first 20 minutes before you pay anything.
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