Symbl.ai

by Symbl.ai

Conversation intelligence API with transcripts, action items, and live agent assist.

TL;DR

Conversation intelligence API with transcripts, action items, and live agent assist.

Best for conversation-intelligence products that need transcript + action items + topics + sentiment in one API. Pricing: per-minute (free tier + paid tiers).

Category
Products
License
—
Stars
—
Last push
—
Pricing
per-minute (free tier + paid tiers)
Platforms
API

What it is

Symbl.ai is a conversation-intelligence platform that wraps speech recognition with on-top NLP — action items, follow-ups, topics, questions, sentiment, and live trackers for real-time agent assist. It offers both streaming WebSocket APIs (for live calls and meeting bots) and async REST. Common deployments include video-meeting recorders, sales-call coaches, and contact-center analytics. HIPAA-eligible on enterprise tiers. Best fit: conversation-intelligence products that need transcript + action items + topics + sentiment in one api. Caveats: insight quality depends on conversational audio; english-first. Pricing as listed: per-minute (free tier + paid tiers). Feature flags from vendor docs: speaker diarization, word-level timestamps, streaming, HIPAA-eligible under BAA. Directory tags: voice-intel, commercial-api. Last vendor-page check: 2026-05-12.

Best for: Conversation-intelligence products that need transcript + action items + topics + sentiment in one API.
Watch out for: Insight quality depends on conversational audio; English-first.

Install / use

Symbl Streaming API (WebSocket) + REST Async API

Features

Speaker diarizationYes
Word-level timestampsYes
Streaming / real-timeYes
Languages supportedNone
HIPAA eligibleYes

Symbl.ai vs Whipscribe

FeatureSymbl.aiWhipscribe
CategoryProductsTranscription APIs
Pricingper-minute (free tier + paid tiers)free beta
Speaker diarizationYesYes
Word timestampsYesYes
StreamingYesNo
Languages—99
PlatformsAPIWeb, API, MCP

Alternatives to Symbl.ai

Otter.ai
Otter.ai

Meeting-bot transcription product for Zoom/Meet/Teams.

free / from $10/mo
Rev
Rev

Human + AI transcription, highest accuracy tier on the market.

AI from $0.25/min · human from $1.50/min
Descript
Descript

Audio/video editor that treats the transcript as the timeline — different product category.

free / from $12/mo

Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.