Transcribe a customer interview with the quotes ready for the deck.
To transcribe a customer interview recording of an hour or more, upload the call or paste its link, and a 90-minute conversation is back in about three minutes. You get the first 20 minutes free; a pack from $6 finishes the interview from the point the preview reached.
Why discovery interviews run long
The useful answer usually arrives after the first hour.
The customer's words, not your paraphrase
Key quotes come back with the timestamp each one sits at, so the line on your slide is what the customer said and anyone can check it against the audio.
The questions it answered
Every interview brief includes the questions the recording answers. Set that list against your interview guide to see which topics got a real answer and which only got a polite one.
A whole round of interviews
A discovery round of twelve calls at 75 minutes each is 900 minutes, which fits one $12 pack with minutes to spare. Share links from Google Drive, including a whole folder, go in without a download.
Compare interviews in the Library
Each interview lands in a Library you can search across recordings. Search for a competitor's name or a workaround and every interview that mentioned it shows up, with the moment in each.
The week after the interviews
Twelve calls recorded, and the synthesis is due Friday.
✗ Notes taken while listening
The interviewer was asking questions, so the notes caught half of each answer.
- Quotes reconstructed from shorthand
- Pain points ranked by how vivid they sounded
- The second hour of each call under-noted
- Twelve hours of audio nobody will replay
- Quotes on slides that can't be traced to a time
- A transcription quote priced per audio minute
✓ A transcript per interview
Every call as text, with its own brief and its own list of quotes.
- Exact quotes with the time each was said
- Pain points stated in the customer's words
- The late, candid part of the call captured
- Search across all twelve interviews at once
- DOCX files for tagging in your research tool
- One $12 pack for the whole round
Sample output
The candid part, about an hour in.
An illustrative excerpt, not a real customer. Long interviews tend to reach the honest answer late, and this is the kind of passage a quote list picks up.
Export
One transcript. Five clean formats.
Every pack exports all five — no format is held back for a higher tier.
Plain text
De-ummed paragraphs. Ready to paste.
SRT captions
Timed to the speech. Every video editor reads this.
WebVTT
HTML5 player + YouTube uploads.
Show notes
Formatted with chapters and pull-quotes.
Machine-readable
Timestamped text for your own tools.
Pricing
Honest pricing, no surprises.
A pack from $6 (500 minutes) opens the full transcript. After that, no subscription and no auto-renew — every tier is a one-time minute pack, and credits never expire. Buy once, use the minutes whenever you need them.
Casual pack
$6/500 min
8 hours of audio — $0.72 an hour. One-time — credits never expire.
- 500 minutes of audio
- All export formats
- Unlimited AI chat per transcript
- Executive summary & key quote
Best value
$12/2,000 min
33 hours of audio — $0.36 an hour. Credits never expire.
- 2,000 minutes of audio
- Priority queue
- All export formats
- Unlimited AI chat per transcript
Bulk pack
$24/5,000 min
83 hours of audio — $0.29 an hour. Credits never expire.
- 5,000 minutes of audio
- Priority queue
- API access for batch pipelines
- All export formats
FAQ
Customer interview recordings, answered.
How fast is a 90-minute customer interview transcribed?
At about 2 minutes per hour of audio, a 90-minute call is usually done in around three minutes, and a 60-minute one in about two. You can close the tab while it runs.
What does a round of discovery interviews cost?
One 90-minute interview is 90 minutes; with the first 20 minutes free, the $6 pack of 500 minutes covers it and several more. Twelve interviews of 75 minutes come to 900 minutes, which belongs on the $12 pack of 2,000 minutes. Credits never expire, so the next round uses what is left.
Is there a size limit for a recorded video call?
A file can be up to 10 hours or 5 GB. A 90-minute video call is usually far below that, and a first upload before any pack can be up to 2 GB.
Should I trim the small talk at the start before uploading?
There is no need. Upload the whole recording; the chapters and the brief put the warm-up in its place, and the timestamps stay true to the original file.
Can I interview customers in German or Portuguese?
Yes. The language is detected automatically across 99 languages, and the summary and key quotes identify and name the people speaking.
Which exports do research teams use, and is the audio kept private?
Most export DOCX for tagging, with TXT, SRT, VTT and JSON in the same run. Recordings are transcribed on our own servers and are never used for training, and you can delete an interview and its transcript at any time.
Related
Pages for research and interview recordings.
Put the customer's words on the slide. With the timestamp under each one.
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