Every call in the queue, read in minutes.
Upload the recordings your dialer or PBX already keeps — GSM, 8 kHz WAV, MP3, a whole day's batch at once — and get each call back as a speaker-labelled transcript with timestamps.
160 minutes of call center recordings already transcribed here · first transcript free, any length · ~2 min per hour of audio · 99+ languages · speaker labels when you ask for them · private, never used for training
- 160 minof call center recordings transcribed by users here, across 5 files
- ~2 minper hour of audio, measured on production
- 99languages, speaker labels on request
At a glance
- Field
- Call center
- Transcribed here
- 160 minutes across 5 call center recordings, out of 184,673 minutes site-wide since April 2026 (measured 29 Sep 2026)
- Turnaround
- About 2 minutes per hour of audio; most files finish in under a minute
- Input
- Any audio or video file, YouTube, podcast or RSS link; up to 10 hours or 5 GB per file
- Output
- A brief with chapters, the names, numbers and dates that were said, and the questions it answers; word timestamps and AI chat; speaker labels when you ask for them. Export TXT, SRT, VTT, DOCX or JSON
- Languages
- 99+, with automatic detection
- Privacy
- Private servers, no third-party AI, never used for training, delete any time
- Price
- First transcript free; second $0.99; then packs from $8 for 1,000 minutes, never expire
- Support
- contact@whipscribe.com or the chat on every page
Quick answers
The five questions people ask before the first upload.
- What does WhipScribe do for call center recordings?
- Upload the recordings your dialer or PBX already keeps — GSM, 8 kHz WAV, MP3, a whole day's batch at once — and get each call back as a speaker-labelled transcript with timestamps.
- How much does it cost?
- Your first transcript is free at any length (leave an email to open it, no account). Your second is $0.99. After that, credit packs: $8 = 1,000 min · $12 = 2,000 min · $24 = 5,000 min; credits never expire and there is no seat fee. Workspace is $19 a month for unlimited transcription (700-hour fair-use mark).
- How long does a transcript take?
- A one-hour recording is usually ready in about two minutes; most files finish in under a minute. Files up to 10 hours or 5 GB per file.
- Is it private?
- Yes. Transcribed on our own servers; audio is never sent to a third-party AI service. Never used to train, fine-tune or evaluate any model. Delete a recording and its transcript at any time; account deletion removes every record tied to the email.
- Which languages and files does it accept?
- 99+ languages, detected automatically; the transcript stays in the recording's language. Input: any audio or video file (MP3, MP4, M4A, WAV, FLAC, OGG, WEBM, MOV, GSM and more), a YouTube, podcast, RSS, Google Drive, Twitch or Kick link, or a microphone recording. Export: TXT, DOCX, SRT, VTT, JSON.
Built for Call center
What matters when transcribing call center recordings?
Telephony audio, handled
Contact-center recorders save narrow-band audio: 8 kHz GSM, µ-law WAV, AMR. A 12-minute outbound call saved as .gsm comes back as readable text in the language it was spoken — no re-encoding first.
Script adherence on every call
Search each transcript for the lines your script requires: the greeting, the consent line, the price, the start date. Score a whole campaign instead of a sampled few, and see which agents skip which line.
Agent and caller, separated
Speaker labels split each call into turns. Rename to Agent and Caller and read one side alone — every objection the caller raised, every answer the agent gave.
Objections and outcomes, findable
Search a month of calls for "I don't have the bill", "call me back" or "cancel" and jump to the second it was said. The reasons a campaign stalls are in the calls, not in the disposition codes.
How it works
How do I transcribe a call center recording?
Drop or paste
A file, a YouTube link, a podcast link or an RSS feed. Up to 10 hours or 5 GB.
Read in a minute
Timestamps, a summary and AI chat over the transcript, plus speaker labels if you turned them on. Click any line to hear it.
Get the brief, not just the text
The Intelligence tab reads the recording back to you: a short brief, chapters, the names and numbers that were said, and the questions it answers. Export TXT, SRT, VTT, DOCX or JSON whenever you want it elsewhere.
Intelligence
What comes back from a call center recording?
Outbound donor call — monthly gift by utility-bill debit
Brief overview
The caller agrees to a monthly donation debited on her electricity bill; enrolment stays open until a bill with the consumer-unit number turns up.
- Three ways to give are offered at 02:10 — utility-bill debit, credit card, or twelve boleto slips; the caller chooses the electricity bill.
- Enrolment needs the consumer-unit number printed on a bill; none is at hand at 04:30 and the agent holds the line while someone searches.
- Details are collected from 07:50 once a bill is found; the agent invites the caller to visit the institution at 06:40.
Questions this recording answers
- Did the caller agree to donate?
- Yes — a monthly amount debited on the electricity bill, starting within 60 days of enrolment.
- What stalled the call?
- The consumer-unit number, printed only on a bill the caller could not find; the agent waited on the line instead of offering to call back.
Chapters
- Greeting and the story of one child
- Ways to give: bill debit, card, boleto
- No bill at hand — the hold
- Enrolment details, line by line
Names, numbers and dates
Example output, written to show the shape. Your own recording produces its own brief, in the language it was recorded in.
Questions
What else do people ask about call center transcription?
Does it handle GSM and 8 kHz call recordings?
Yes. Narrow-band telephony formats — .gsm, .amr, µ-law and 8 kHz .wav — are transcribed as they are. Expect slightly lower accuracy on very noisy lines; speaker labels and timestamps still work.
Can I transcribe calls in Portuguese or Spanish?
Yes — 99 languages, detected automatically per call. A Brazilian Portuguese donor call and a Spanish collections call in the same batch each come back in their own language, with an optional English copy.
How do I score script adherence?
Search each transcript for the required lines and for the words that must not appear. Export as TXT or JSON and run your rubric across the batch; the JSON carries per-line timestamps and speakers.
Score every call, not a sample.
First transcript free; second $0.99; then packs from $8 for 1,000 minutes, never expire.