Transcribe BPO product training so every new hire can search it.
A 6-hour BPO product training or nesting session comes back as searchable text in about 12 minutes, with chapters per module and the process steps the trainer walked through listed with timestamps. You get the first 20 minutes free, the $6 pack of 500 minutes covers one 8-hour session, and two weeks of 6-hour days, 3,600 minutes, fit the $24 pack.
For trainers, team leads and new hires
Product training is dense, and new hires forget most of it before their first live call.
A brief of each module
The summary leads with what the module expects an agent to do and the takeaways, so a team lead can check readiness without sitting through the recording.
Process steps you can search
Search the text for a system name, a disposition code or a refund rule and land on the minute the trainer explained it.
Questions from the batch, listed
The questions the recording answers are pulled out, which gives the next batch a ready FAQ for the account.
Private by default
Client process material matters here: recordings are transcribed on our own servers and are never used for training. Upload only what your account's data rules allow, and remove customer details from role-play recordings first.
How nesting knowledge leaks
A new hire's notes from week one decide how they handle week six.
✗ Training on recordings alone
Trainers repeat the same module for every wave, and agents who missed a day have no way to catch up quickly. By the time nesting ends and the agent takes live calls, the process that was explained in week one has to be relearned from a colleague on the floor.
- Eight-hour recordings no agent rewatches
- Process changes explained once, then forgotten
- New hires asking the floor support the same thing
- Taglish explanations lost in English-only tools
- Large video files stuck on a shared drive
- Nothing written down that the next wave can reuse
✓ The same training here
Each session becomes a reference document the whole wave can search on the floor, and the trainer can reuse it to tighten the module for the next batch of hires.
- A brief and takeaways per module
- Chapters per process and call scenario
- System names and steps with timestamps
- Trainers and SMEs named in the summary and quotes
- One 8-hour session on the $6 pack
- DOCX for the account's knowledge base
Sample output
A billing module, explained in Taglish.
Illustrative only. Written for this page; not from a real account, client, trainer or call.
Export
One transcript. Five clean formats.
Every pack exports all five — no format is held back for a higher tier.
Plain text
De-ummed paragraphs. Ready to paste.
SRT captions
Timed to the speech. Every video editor reads this.
WebVTT
HTML5 player + YouTube uploads.
Show notes
Formatted with chapters and pull-quotes.
Machine-readable
Timestamped text for your own tools.
Pricing
Honest pricing, no surprises.
A pack from $6 (500 minutes) opens the full transcript. After that, no subscription and no auto-renew — every tier is a one-time minute pack, and credits never expire. Buy once, use the minutes whenever you need them.
Casual pack
$6/500 min
8 hours of audio — $0.72 an hour. One-time — credits never expire.
- 500 minutes of audio
- All export formats
- Unlimited AI chat per transcript
- Executive summary & key quote
Best value
$12/2,000 min
33 hours of audio — $0.36 an hour. Credits never expire.
- 2,000 minutes of audio
- Priority queue
- All export formats
- Unlimited AI chat per transcript
Bulk pack
$24/5,000 min
83 hours of audio — $0.29 an hour. Credits never expire.
- 5,000 minutes of audio
- Priority queue
- API access for batch pipelines
- All export formats
FAQ
BPO training recordings, answered.
How fast is an 8-hour training block transcribed?
About 16 minutes, at roughly 2 minutes per hour of recording. A 4-hour refresher takes about 8.
What does a full training wave cost?
One 8-hour session uses 480 minutes and fits the $6 pack of 500 minutes. Ten training days of 6 hours are 3,600 minutes, which the $24 pack of 5,000 minutes covers. A training team that records every week can also use the $19/month Workspace.
Our recordings are large screen captures. What is the largest one you accept?
A screen capture can be up to 10 hours or 5 GB per file, whichever it hits first. Captures over 2 GB start once the account holds a pack, and a Google Drive share link of the capture skips the upload step.
Do we need to split a full day?
Not if it is 10 hours or less in one file. Chapters divide the modules inside the transcript, so a new hire looking for the escalation process jumps to that chapter instead of opening a separate file for each module.
Trainers explain in Taglish and some agents speak Bisaya. Is that handled?
English, Tagalog and Filipino are detected automatically, and Taglish switches within a session are handled. Cebuano and other regional languages are supported as a fast first draft that needs one review pass.
Which exports are available?
You get TXT, DOCX, SRT, VTT and JSON from every session. SRT and VTT add captions to the training video; DOCX goes into the knowledge base.
Related
More for BPO teams.
Upload today's module. Give the wave a searchable copy.
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