Transcribe Bisaya BPO call recordings and review a whole batch by text.
A QA batch of BPO call recordings in English, Bisaya (Cebuano) or Taglish is transcribed at about 2 minutes per audio hour, so 10 hours of calls come back in about 20 minutes, with the first 20 minutes free. Upload the calls or share a Google Drive folder; the $24 pack (5,000 minutes) covers a large batch and includes API access.
What a call batch becomes
Every call in the batch as text, so QA reads instead of sampling.
English calls, local asides
Most customer calls are in English, while agents in Cebu or Davao switch to Bisaya or Taglish on internal calls, in coaching sessions or with local accounts. Each call is detected on its main language, and the switches stay in the text. Coaching calls and team huddles, which run longer than customer calls, are transcribed the same way.
QA from text, not from replay
Search each transcript for a phrase the script requires, or for words that signal an escalation, and jump to the timestamp to listen. The brief for each call lists the names, numbers and dates said and the questions the call answered.
Batches without babysitting
Share a Google Drive folder of recordings and the files in it are queued, or upload them on upload page. With the $24 pack, the API lets your own tooling send calls and collect transcripts as JSON.
Recordings only, after the fact
No bot joins a live call: this works on recordings once a call has ended. Delete a batch and its transcripts when the review is finished.
Why call QA stalls
Thousands of minutes of calls, and QA listens to a handful.
✗ Sampling by ear
QA teams can only listen to a small share of calls, and most transcription tools stumble when an agent switches to Bisaya. Calibration sessions then argue over what an agent said, with nobody able to point to the exact second.
- A sample of calls instead of the batch
- Listening at 1.5x to find one phrase
- Tools that expect clean English only
- Per-seat software for a part-time task
- No timestamps to show the agent
- A monthly plan for an uneven workload
✓ The whole batch, as text
Every call in the batch becomes text you can read and search, with timestamps to play back.
- Roughly 2 minutes for each hour of calls
- English, Bisaya and Taglish as spoken
- Drive folder links for whole batches
- JSON and the API on the $24 pack
- Agent and customer named in the summary and quotes
- Minutes that never expire
Sample
A call excerpt, as it comes back.
This sample is illustrative and was written for this page, not taken from a real call. Timestamps count from when the call connects.
Export
One transcript. Five clean formats.
Every pack exports all five — no format is held back for a higher tier.
Plain text
De-ummed paragraphs. Ready to paste.
SRT captions
Timed to the speech. Every video editor reads this.
WebVTT
HTML5 player + YouTube uploads.
Show notes
Formatted with chapters and pull-quotes.
Machine-readable
Timestamped text for your own tools.
Pricing
Honest pricing, no surprises.
A pack from $6 (500 minutes) opens the full transcript. After that, no subscription and no auto-renew — every tier is a one-time minute pack, and credits never expire. Buy once, use the minutes whenever you need them.
Casual pack
$6/500 min
8 hours of audio — $0.72 an hour. One-time — credits never expire.
- 500 minutes of audio
- All export formats
- Unlimited AI chat per transcript
- Executive summary & key quote
Best value
$12/2,000 min
33 hours of audio — $0.36 an hour. Credits never expire.
- 2,000 minutes of audio
- Priority queue
- All export formats
- Unlimited AI chat per transcript
Bulk pack
$24/5,000 min
83 hours of audio — $0.29 an hour. Credits never expire.
- 5,000 minutes of audio
- Priority queue
- API access for batch pipelines
- All export formats
FAQ
BPO call recordings: what QA teams ask.
How long does a batch take to transcribe?
Plan on about 2 minutes per hour of audio. A batch of 40 calls averaging 15 minutes is 10 hours, so expect about 20 minutes for the lot.
What does a QA batch cost?
Count the minutes. A weekly batch of 300 calls at 15 minutes each is 4,500 minutes, which fits the $24 pack (5,000 minutes), and smaller batches fit the $12 pack (2,000 minutes). A team that reviews calls every week may prefer the $19/month Workspace.
Is it safe to upload customer calls?
Call recordings are transcribed on our own servers and are never used for training, and you can delete them with their transcripts at any time. Check your client contract and internal policy before uploading, because what may leave your network is your company's decision.
Is there a size limit, and do I need to split long recordings?
Each file can run up to 10 hours or 5 GB, with 2 GB as the limit before the first pack. Single calls are small, and a whole recorded shift exported as one file only needs splitting if it runs past 10 hours. Call files exported as compressed audio are usually a few megabytes each, far below any limit.
How accurate is it on Bisaya and Taglish?
English and Tagalog/Filipino come back cleanly, including calls that switch between them. Cebuano is supported but trails the major languages, so read Bisaya calls as a fast first draft and plan one review pass before you score an agent on them.
Which exports work for QA tools?
TXT and DOCX for reviewers, SRT and VTT if you play calls back with captions, and JSON with timestamps for your own scoring sheets or scripts. With the $24 pack, the API returns the same JSON. There is no built-in connection to a dialer or CRM, so the JSON is what your own tools read.
Related
Related batch work
Send the first batch. The first 20 minutes free, then packs from $6.
Transcribe the callsOperated by Neugence Technology Pvt. Ltd. · contact@whipscribe.com · Security · Privacy · Terms