Transcribe Kapampangan BPO call recordings and review a whole batch in an afternoon.
A batch of thirty 15-minute calls, 450 minutes in all, fits the $6 pack of 500 minutes, and each call is ready within about a minute, at roughly 2 minutes of processing per hour of audio. The English parts of a call come back cleanly; where agent and customer switch to Kapampangan, treat it as a fast first draft and plan one review pass. A first-time visitor has the first 20 minutes free, which covers the first call or two of a batch.
For QA analysts and supervisors
QA listens to a sample because listening to everything takes too long. Reading takes less.
What the customer wanted, and what happened
Each call's summary states the issue, what the agent offered and how it ended, so a QA analyst can sort a batch before deciding which calls to hear in full. Sorting fifty summaries takes a fraction of the time it takes to play fifty calls.
Promises and figures in one list
Account and reference numbers read out, amounts, callback dates and the promises the agent made are listed with the minute they were said.
Who said it, named in the summary
The summary and key quotes name who said what, which is what a calibration session argues about. Disputes over tone still need the audio, but disputes over what was promised can usually be settled from the text.
Dialer exports as they are
Call recordings are usually WAV, MP3 or GSM files from the dialer or the recording system; check its export settings, then upload them as they come.
Why QA samples stay small
A QA analyst can only listen to so many calls in a shift, and code-switching makes every one slower.
✗ Listening to one call at a time
Calls are pulled at random, played in full, and scored from notes. When the agent and the customer move into Kapampangan, an analyst who does not speak it has to pass the call on. On an account where many customers are from Pampanga, the calls that switch languages are often the ones that escalate, and they are the hardest to score fairly.
- Only a few calls scored per agent each week
- Every call played at full length
- Kapampangan stretches skipped or guessed
- Promises to call back go unrecorded
- Disputes argued from memory alone
- Coaching notes without exact wording
✓ Reading the batch
Each call comes back with a summary and its text, so the analyst reads first and listens only where it matters. Analysts who do not speak Kapampangan can still follow the call from the summary and the English parts, then ask a Kapampangan-speaking colleague to check the stretches that matter.
- Summaries to sort a batch quickly
- Promises and callback dates listed
- Exact wording for coaching
- Kapampangan stretches to check once
- Search a batch for a phrase
- JSON for the scorecard sheet
Sample output
An agent switching between English and Kapampangan.
A made-up exchange written for this page to show the format, not from a real call, account or company.
Export
One transcript. Five clean formats.
Every pack exports all five — no format is held back for a higher tier.
Plain text
De-ummed paragraphs. Ready to paste.
SRT captions
Timed to the speech. Every video editor reads this.
WebVTT
HTML5 player + YouTube uploads.
Show notes
Formatted with chapters and pull-quotes.
Machine-readable
Timestamped text for your own tools.
Pricing
Honest pricing, no surprises.
A pack from $6 (500 minutes) opens the full transcript. After that, no subscription and no auto-renew — every tier is a one-time minute pack, and credits never expire. Buy once, use the minutes whenever you need them.
Casual pack
$6/500 min
8 hours of audio — $0.72 an hour. One-time — credits never expire.
- 500 minutes of audio
- All export formats
- Unlimited AI chat per transcript
- Executive summary & key quote
Best value
$12/2,000 min
33 hours of audio — $0.36 an hour. Credits never expire.
- 2,000 minutes of audio
- Priority queue
- All export formats
- Unlimited AI chat per transcript
Bulk pack
$24/5,000 min
83 hours of audio — $0.29 an hour. Credits never expire.
- 5,000 minutes of audio
- Priority queue
- API access for batch pipelines
- All export formats
FAQ
Kapampangan call recordings, answered.
How long does a batch take?
A 15-minute call is ready in well under a minute, at about 2 minutes per audio hour. Calls are processed one after another as you upload them.
What does a month of QA sampling cost?
Thirty calls of 15 minutes are 450 minutes on the $6 pack of 500 minutes. A monthly sample of 120 calls at the same length is 1,800 minutes and fits the $12 pack of 2,000 minutes. Above that, the $24 pack of 5,000 minutes also includes API access. Credits never expire, so a pack can cover several weeks of sampling.
How large is a call file?
A telephone recording at 8 kHz, 16-bit mono WAV is 128 kbps, or 16 KB a second, so a 15-minute call is about 14 MB. Compressed MP3 and GSM files are smaller still. Any single file may be up to 10 hours or 5 GB.
Should I join calls into one long file?
Keep them separate. One call per file gives one summary per call, which is what QA scores. If your system only exports a merged recording, it can still go up as one file of up to 10 hours.
How are the language switches handled?
Each recording is detected on its main language, and English with Kapampangan, or English with Tagalog, in the same call is handled without a setting. Tagalog and Filipino are detected automatically too. Plan a review pass on the Kapampangan stretches before using them in a coaching session.
What can QA export, and where is the audio processed?
Exports come as TXT, DOCX, SRT, VTT and JSON, and the JSON loads into a spreadsheet or scorecard tool. Recordings are transcribed on our own servers and are never used for training, and no bot listens to live calls; this works on the recording afterwards.
Related
More for BPO teams.
Upload today's QA sample. Read the calls before you listen to them.
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