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A Twilio recording is a URL. Paste it in the box to try one by hand, or send each recording URL to the API from your status callback. API access comes with any pack; there is no separate plan.
The file you have
A link works here. Paste a recording URL ending in .mp3 in the box above. If media authentication is on in your Twilio account, the URL needs credentials a link cannot carry; fetch the file yourself and upload it.
How it works
From the Console's call log, or from the RecordingUrl your recording status callback receives.
By hand in the box here, or to the API with your key.
Poll the job, then read the transcript and the summary as JSON, or open them in your Library.
Good to know
curl -X POST https://whipscribe.com/api/v1/transcribe/url -H 'X-API-Key: YOUR_KEY' -H 'Content-Type: application/json' -d '{"url":"https://api.twilio.com/…/Recordings/RE….mp3"}'. The API documentation lists the job and result endpoints.What comes back
The same four things for every Twilio recording, whatever its length.
Every line carries its time. Click a line to hear that second again, or search a name or phrase and jump to each place it was said.
A brief with the takeaways, chapters with their start times, and the quotes worth keeping. Speakers are identified and named in the summary, key quotes and chapters.
Ask where a topic came up or what was decided, and get the answer with the time it was said, instead of scrolling the whole text.
TXT, DOCX, SRT, VTT, JSON from the same transcript: a document to edit, caption files for video, plain text to paste, structured data for your own tools.
Pricing
A day of calls, two hours is 120 minutes, so the $4 pack (500 minutes) covers it 4 times over. Every recording gets a free preview and a summary you can read before paying; a pack opens the full transcript and every export. Packs are one-time purchases with no subscription and no seat fee.
Pick a pack to open secure checkout. Workspace is $19 a month for unlimited transcription (300-hour fair-use mark). Full pricing
1,901 recordings, 830 audio hours, 64 languages detected. An hour of audio came back in 3.7 minutes for half of the recordings and within 19.7 minutes for nine in ten, measured from the moment the file landed to the finished transcript. Refreshed 2026-10-02; method on how we test.
FAQ
Take the recording's URL with .mp3 on the end and paste it in the box on this page, or send it to the API. The audio is fetched from Twilio and transcribed with timestamps.
Yes. POST the recording URL to /api/v1/transcribe/url with your API key, then fetch the job's result. API access is included with any credit pack.
Yes. Both channels are transcribed together as one conversation.
Download the recording with your Twilio credentials and upload the file, either in the browser or through the API's upload endpoint.
The preview and the summary are free. A pack opens the full transcript: $4 for 500 minutes, $8 for 1,000 minutes, $12 for 2,000 minutes, $24 for 5,000 minutes. Packs are one-time, credits never expire, and Workspace is $19 a month if you transcribe every week.
One file can run up to 10 hours or 5 GB. The box on this page takes files up to 500 MB; a larger file continues on the main upload page, which uploads it in parts. Most recordings come back in about two minutes per hour of audio.
Recordings are transcribed on our own servers and are never used for training. You can delete a recording and its transcript at any time.
More business phone sources: OpenPhone (Quo) · RingCentral · Dialpad · Aircall · 3CX
Related: API documentation · Transcribe audio from a URL · Call centre QA · Transcribe a support call · Aircall
Every file type, recording and source · All platforms · All file formats · Long recordings · Transcription services
Free preview, no signup to try. Up to 10 hours or 5 GB in one file.
Paste a link or upload the file: see video transcription services with SRT and VTT exports, an online transcription service with nothing to install and transcription services from $4.