Cresta
Real-time agent assist and contact-center AI built on proprietary LLMs.
Real-time agent assist and contact-center AI built on proprietary LLMs.
Best for large contact centers wanting real-time agent assist with custom-tuned LLMs. Pricing: Contact sales.
What it is
Cresta builds real-time agent-assist and post-call analytics for enterprise contact centers. Uses customer-specific fine-tuned LLMs plus its own ASR pipeline. Surfaces next-best-action, behavior coaching, and outcome analytics. Common in retention, sales, and care lines. Best fit: large contact centers wanting real-time agent assist with custom-tuned llms. Caveats: enterprise sales only; not appropriate for smb. Feature flags from vendor docs: speaker diarization, word-level timestamps, streaming, HIPAA-eligible under BAA. Directory tags: voice-intel, agent-assist. Last vendor-page check: 2026-05-12. The product slots into the broader voice-AI tooling landscape and is best evaluated head-to-head with adjacent vendors in its subcategory; verify current language coverage, region availability, and compliance terms on the vendor's public docs at time of build.
Watch out for: Enterprise sales only; not appropriate for SMB.
Install / use
Cresta cloud + telephony integrationsFeatures
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | Yes |
| Languages supported | None |
| HIPAA eligible | Yes |
Cresta vs Whipscribe
| Feature | Cresta | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Contact sales | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | Yes | No |
| Languages | — | 99 |
| Platforms | Vendor | Web, API, MCP |
Alternatives to Cresta
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