Decagon
Generative-AI customer-support agents.
Generative-AI customer-support agents.
Best for mid-market and enterprise B2C and B2B brands that want an AI to resolve a meaningful share of tickets. Pricing: contact sales.
What it is
Decagon is a generative-AI customer-support agent platform. The product resolves customer questions over chat, email, and voice channels, integrates with Zendesk, Intercom, Salesforce Service Cloud, and other ticketing platforms, and produces analytics on resolution rates and escalation triggers. Decagon raised a $35M Series B in 2024 led by Accel and serves modern consumer brands and B2B SaaS customer-support teams that want to deflect more tickets without growing headcount. Pricing is enterprise contract. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Enterprise sales motion; deployments require knowledge-base setup.
Install / use
decagon.ai — Contact salesFeatures
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Decagon vs Whipscribe
| Feature | Decagon | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | contact sales | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web | Web, API, MCP |
Alternatives to Decagon
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.