Decagon
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The first 20 minutes of any recording are transcribed free: a recording up to 20 minutes transcribes in full, a longer one is previewed, and a pack from $6 (500 minutes) transcribes the rest and opens every export, and credits never expire.
Generative-AI customer-support agents.
Best for mid-market and enterprise B2C and B2B brands that want an AI to resolve a meaningful share of tickets. Pricing: contact sales.
What it is
Decagon is a generative-AI customer-support agent platform. The product resolves customer questions over chat, email, and voice channels, integrates with Zendesk, Intercom, Salesforce Service Cloud, and other ticketing platforms, and produces analytics on resolution rates and escalation triggers. Decagon raised a $35M Series B in 2024 led by Accel and serves modern consumer brands and B2B SaaS customer-support teams that want to deflect more tickets without growing headcount. Pricing is enterprise contract. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Enterprise sales motion; deployments require knowledge-base setup.
Install / use
decagon.ai — Contact sales
What people actually do with Decagon-style transcription
The tool is the means. These are the jobs — each one priced at published rates, each one wired up on its own page.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Decagon vs Whipscribe
| Feature | Decagon | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Not verified | $6–$24 one-time packs (credits never expire) · first 20 minutes free |
| Speaker identification | Not verified | Named in the summary, key quotes and chapters |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Web | Web, API, MCP |
Alternatives to Decagon
Frequently asked about Decagon
How much does Decagon cost?
Decagon does not publish a self-serve price — it is quoted by the vendor on contact. Expect an enterprise-style agreement rather than a card-and-go signup.
Does Decagon work on Mac, Windows and Linux?
Decagon runs in the browser, so it works on any desktop OS with a modern browser, and on phones and tablets.
How do I get started with Decagon?
There is nothing to install — Decagon is used in the browser. Create an account on the vendor's site and upload or connect your audio.
What are the limitations of Decagon?
Enterprise sales motion; deployments require knowledge-base setup.
Who is Decagon best for?
Mid-market and enterprise B2C and B2B brands that want an AI to resolve a meaningful share of tickets.
Is Decagon open source?
No. Decagon is a proprietary product from Decagon AI Inc.. If you need source you can read and run yourself, the open-source tools in this directory are the place to look.
Is there a Decagon desktop app?
No — Decagon is browser-only. There is nothing to install and nothing runs on your machine.
Who makes Decagon?
Decagon is made by Decagon AI Inc..
What kind of tool is Decagon?
In this directory Decagon is filed under meetings, customer service, voice ai as a product.
What are the alternatives to Decagon?
There is a side-by-side page at /tools/decagon-ai-alternatives comparing Decagon with the closest tools in the same category on price, platform and features.
Can I automate Decagon-style transcription without running it myself?
Yes. If what you want is transcripts rather than the tool itself, Whipscribe does the same job as a hosted API: submit a file or URL, poll a job id, pull the result as txt, json, srt, vtt or docx. $0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. The automation recipes on this site show it wired to Drive folders, Zoom recordings, S3 buckets and no-code platforms.
How is Whipscribe different from Decagon?
Decagon is another vendor's product; Whipscribe is a per-minute transcription service. Recordings are transcribed on our own servers and never used for training, and every job returns five formats plus an AI summary, quotes and topics. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export.
What does transcription cost if I use Whipscribe instead of Decagon?
$0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. There is no subscription and no monthly minimum: a 3-hour recording is about $2.16, a thousand-hour archive is about $720 once. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export, so you can see what your recording holds before paying anything.
Where is the Decagon category heading?
Three things are moving across the whole speech-to-text market right now: summaries, action items and speaker insights generated on top of the transcript rather than sold separately; private, secured deployment where the audio never leaves a boundary you control; and agent access — transcription exposed as a tool that Claude, Cursor or a workflow runner can call directly. Whipscribe ships all three today: per-job insights, our own servers, and an MCP server.
Whipscribe is a hosted transcription service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.
Transcribe your recordings
Using Decagon today? Send your next recording here and compare the transcript. Transcribe any language, any recording · Transcription services from $0.29 an hour · Transcribe from any meeting or recording platform · How to transcribe, step by step
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All transcription tools · By language · By platform · By file format · How-to guides · Transcription services · Transcription API · Pricing
Long recording to get through?
One file up to 10 hours, as an upload or a link: see transcribing a long MP3 or M4A, transcribing a podcast episode and an SRT subtitle file from any recording.
Rather have it done for you?
Free tools cost setup time. When you want a finished transcript instead: see the best transcription services side by side, cheap transcription services and the real cost per hour and our transcription service with prices and turnaround.