Dialpad Ai (DialpadGPT)
Dialpad's in-house conversation intelligence on top of its UCaaS + contact-center.
Dialpad's in-house conversation intelligence on top of its UCaaS + contact-center.
Best for dialpad customers wanting native real-time transcription + agent coaching. Pricing: Bundled in Dialpad tiers.
What it is
Dialpad Ai (powered by the company's in-house DialpadGPT models) provides real-time transcription, live coaching, call summaries, sentiment, and AI search across calls and meetings. Dialpad has invested in proprietary ASR for years and uses it across its UCaaS and contact-center products. Bundled in Dialpad plans rather than priced per-minute. Best fit: dialpad customers wanting native real-time transcription + agent coaching. Caveats: tied to the dialpad platform; not exposed as a standalone stt api. Pricing as listed: Bundled in Dialpad tiers. Feature flags from vendor docs: speaker diarization, word-level timestamps, streaming, HIPAA-eligible under BAA. Directory tags: voice-intel, call-analytics, ucaas. Last vendor-page check: 2026-05-12.
Watch out for: Tied to the Dialpad platform; not exposed as a standalone STT API.
Install / use
Enable Ai in Dialpad adminFeatures
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | Yes |
| Languages supported | None |
| HIPAA eligible | Yes |
Dialpad Ai (DialpadGPT) vs Whipscribe
| Feature | Dialpad Ai (DialpadGPT) | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Bundled in Dialpad tiers | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | Yes | No |
| Languages | — | 99 |
| Platforms | Vendor | Web, API, MCP |
Alternatives to Dialpad Ai (DialpadGPT)
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.