Dialpad Ai Voice
Cloud phone system with real-time transcription and AI call summaries.
Cloud phone system with real-time transcription and AI call summaries.
Best for sMB and mid-market teams that want a cloud phone system with built-in AI transcription, summaries, and CSAT scoring. Pricing: from $15/user/mo.
What it is
Dialpad Ai Voice is the cloud phone product from Dialpad with built-in AI features including real-time transcription, post-call summaries, sentiment analysis, and CSAT scoring. The product is widely used inside SMB and mid-market customer-facing teams that want a single vendor for phone, video meetings, and contact-center AI rather than stitching Twilio plus a separate Gong-class tool. Dialpad's AI is trained on years of in-house call data and powers Ai Recap, Ai Coach, and Ai Scorecards across the voice, contact-center, and meetings products.
Watch out for: Best inside Dialpad's phone system; less compelling as standalone CI for teams using other dialers.
Install / use
dialpad.com — Standard $15/user/mo, Pro $25, Enterprise contact salesFeatures
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Dialpad Ai Voice vs Whipscribe
| Feature | Dialpad Ai Voice | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | from $15/user/mo | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web, macOS, Windows, iOS, Android | Web, API, MCP |
Alternatives to Dialpad Ai Voice
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.