Five9 AI (Aceyus + Inference)
Five9's AI capabilities for contact-center voice and digital channels.
Five9's AI capabilities for contact-center voice and digital channels.
Best for five9 contact-center customers needing IVA + transcription + analytics in one bundle. Pricing: Add-on to Five9 CCaaS plans.
What it is
Five9 AI covers Intelligent Virtual Agents (IVA), agent assist, post-call summaries, and Aceyus analytics (acquired 2024). It is sold as add-ons to the Five9 CCaaS platform. Integrates with major ASR vendors (Google, AWS) for the underlying speech recognition while adding the contact-center-specific workflow. Best fit: five9 contact-center customers needing iva + transcription + analytics in one bundle. Caveats: bundled feature, not a standalone stt product. Pricing as listed: Add-on to Five9 CCaaS plans. Feature flags from vendor docs: speaker diarization, word-level timestamps, streaming, HIPAA-eligible under BAA. Directory tags: voice-intel, call-analytics, ccaas. Last vendor-page check: 2026-05-12.
Watch out for: Bundled feature, not a standalone STT product.
Install / use
Enable AI features in Five9 adminFeatures
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | Yes |
| Languages supported | None |
| HIPAA eligible | Yes |
Five9 AI (Aceyus + Inference) vs Whipscribe
| Feature | Five9 AI (Aceyus + Inference) | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Add-on to Five9 CCaaS plans | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | Yes | No |
| Languages | — | 99 |
| Platforms | Vendor | Web, API, MCP |
Alternatives to Five9 AI (Aceyus + Inference)
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.