Five9 Intelligent Virtual Agent

by Five9

Five9's contact-center voice and chat virtual agent product.

TL;DR

Five9's contact-center voice and chat virtual agent product.

Best for five9 contact centers deploying integrated AI voice automation. Pricing: see vendor pricing.

Category
Products
License
—
Stars
—
Last push
—
Pricing
see vendor pricing
Platforms
Cloud

What it is

Five9 Intelligent Virtual Agent (IVA) is the native voice and chat automation product inside the Five9 CCaaS suite, with integrations to Genesys-style routing, agent assist, and quality management. The product targets existing Five9 customers replacing IVR and offloading routine inbound volume.

Best for: Five9 contact centers deploying integrated AI voice automation.
Watch out for: Tied to Five9 ecosystem; cross-platform portability limited.

Features

Speaker diarizationNo
Word-level timestampsNo
Streaming / real-timeNo
Languages supportedNone
HIPAA eligibleNo

Five9 Intelligent Virtual Agent vs Whipscribe

FeatureFive9 Intelligent Virtual AgentWhipscribe
CategoryProductsTranscription APIs
Pricingsee vendor pricingfree beta
Speaker diarization—Yes
Word timestamps—Yes
Streaming—No
Languages—99
PlatformsCloudWeb, API, MCP

Alternatives to Five9 Intelligent Virtual Agent

Otter.ai
Otter.ai

Meeting-bot transcription product for Zoom/Meet/Teams.

free / from $10/mo
Rev
Rev

Human + AI transcription, highest accuracy tier on the market.

AI from $0.25/min · human from $1.50/min
Descript
Descript

Audio/video editor that treats the transcript as the timeline — different product category.

free / from $12/mo

Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.