Five9 Genius
AI and conversation analytics inside the Five9 contact-center platform.
AI and conversation analytics inside the Five9 contact-center platform.
Best for mid-market and enterprise contact centers using Five9 for cloud calling and routing. Pricing: contact sales.
What it is
Five9 Genius is the AI feature set inside the Five9 cloud contact-center platform. It includes real-time agent assist with suggested responses, AI-generated post-interaction summaries, automated quality-management scoring, and conversation analytics that surface topic and sentiment trends. Five9 is publicly traded, serves a large mid-market and enterprise customer base across the US and Europe, and competes head-to-head with NICE CXone and Genesys. Genius is bundled with Five9 user licenses at varying depth depending on the tier. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Tied to Five9 platform; not a standalone CI tool.
Install / use
five9.com — Contact salesFeatures
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Five9 Genius vs Whipscribe
| Feature | Five9 Genius | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | contact sales | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web | Web, API, MCP |
Alternatives to Five9 Genius
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.