Five9 Agent Assist
Five9's real-time agent-assist module for sentiment, next-best-action, and summary.
Five9's real-time agent-assist module for sentiment, next-best-action, and summary.
Best for five9 contact centers wanting real-time guidance on every call. Pricing: Add-on to Five9 CCaaS plans.
What it is
Five9 Agent Assist provides real-time transcription, sentiment, next-best-action prompts, and call summary inside the Five9 CCaaS platform. Deployed on top of Five9 voice queues. ASR engine is partner-provided. Distinct from broader 'five9-ai' entry; this row covers the real-time agent surface specifically. Best fit: five9 contact centers wanting real-time guidance on every call. Caveats: tied to five9 ccaas; asr is via partner. Pricing as listed: Add-on to Five9 CCaaS plans. Feature flags from vendor docs: speaker diarization, word-level timestamps, streaming, HIPAA-eligible under BAA. Directory tags: voice-intel, agent-assist, ccaas. Last vendor-page check: 2026-05-12.
Watch out for: Tied to Five9 CCaaS; ASR is via partner.
Install / use
Enable Agent Assist in Five9 adminFeatures
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | Yes |
| Languages supported | None |
| HIPAA eligible | Yes |
Five9 Agent Assist vs Whipscribe
| Feature | Five9 Agent Assist | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Add-on to Five9 CCaaS plans | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | Yes | No |
| Languages | — | 99 |
| Platforms | Vendor | Web, API, MCP |
Alternatives to Five9 Agent Assist
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.