Front AI
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The first 20 minutes of any recording are transcribed free: a recording up to 20 minutes transcribes in full, a longer one is previewed, and a pack from $6 (500 minutes) transcribes the rest and opens every export, and credits never expire.
AI inside Front's customer-communication platform.
Best for customer-service and sales teams running shared inboxes across email, SMS, social, and chat. Pricing: from $19/user/mo.
What it is
Front is a customer-communication platform that unifies email, SMS, social, live chat, and voicemail into a single shared inbox for customer-facing teams. Front AI summarizes conversations, drafts AI replies, classifies tickets, and produces analytics on conversation themes. The product is widely used inside SaaS customer-success, logistics, and SMB support teams that find Zendesk's ticketing model too rigid. AI features ship across the Growth tier and higher. Front raised a $59M Series D in 2024. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Inbox-focused; meeting-recap workflows require integration with external notetakers.
Install / use
front.com — Starter $19/user/mo, Growth $59, Scale $99, Premier $229
What people actually do with Front AI-style transcription
The tool is the means. These are the jobs — each one priced at published rates, each one wired up on its own page.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Front AI vs Whipscribe
| Feature | Front AI | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Not verified | $6–$24 one-time packs (credits never expire) · first 20 minutes free |
| Speaker identification | Not verified | Named in the summary, key quotes and chapters |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Web, macOS, Windows, iOS, Android | Web, API, MCP |
Alternatives to Front AI
Frequently asked about Front AI
How much does Front AI cost?
Front AI is a paid product — published pricing: from $19/user/mo. Pricing changes; verify on the vendor's own page before budgeting.
Does Front AI work on Mac, Windows and Linux?
Front AI runs on Web, macOS, Windows, iOS and Android.
How do I get started with Front AI?
There is nothing to install — Front AI is used in the browser. Create an account on the vendor's site and upload or connect your audio.
What are the limitations of Front AI?
Inbox-focused; meeting-recap workflows require integration with external notetakers.
Who is Front AI best for?
Customer-service and sales teams running shared inboxes across email, SMS, social, and chat.
Is Front AI open source?
No. Front AI is a proprietary product from Front App Inc.. If you need source you can read and run yourself, the open-source tools in this directory are the place to look.
Who makes Front AI?
Front AI is made by Front App Inc..
What kind of tool is Front AI?
In this directory Front AI is filed under meetings, customer service, inbox as a product.
What are the alternatives to Front AI?
There is a side-by-side page at /tools/front-ai-alternatives comparing Front AI with the closest tools in the same category on price, platform and features.
Can I automate Front AI-style transcription without running it myself?
Yes. If what you want is transcripts rather than the tool itself, Whipscribe does the same job as a hosted API: submit a file or URL, poll a job id, pull the result as txt, json, srt, vtt or docx. $0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. The automation recipes on this site show it wired to Drive folders, Zoom recordings, S3 buckets and no-code platforms.
How is Whipscribe different from Front AI?
Front AI is another vendor's product; Whipscribe is a per-minute transcription service. Recordings are transcribed on our own servers and never used for training, and every job returns five formats plus an AI summary, quotes and topics. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export.
What does transcription cost if I use Whipscribe instead of Front AI?
$0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. There is no subscription and no monthly minimum: a 3-hour recording is about $2.16, a thousand-hour archive is about $720 once. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export, so you can see what your recording holds before paying anything.
Where is the Front AI category heading?
Three things are moving across the whole speech-to-text market right now: summaries, action items and speaker insights generated on top of the transcript rather than sold separately; private, secured deployment where the audio never leaves a boundary you control; and agent access — transcription exposed as a tool that Claude, Cursor or a workflow runner can call directly. Whipscribe ships all three today: per-job insights, our own servers, and an MCP server.
Whipscribe is a hosted transcription service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.
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