Front AI
AI inside Front's customer-communication platform.
AI inside Front's customer-communication platform.
Best for customer-service and sales teams running shared inboxes across email, SMS, social, and chat. Pricing: from $19/user/mo.
What it is
Front is a customer-communication platform that unifies email, SMS, social, live chat, and voicemail into a single shared inbox for customer-facing teams. Front AI summarizes conversations, drafts AI replies, classifies tickets, and produces analytics on conversation themes. The product is widely used inside SaaS customer-success, logistics, and SMB support teams that find Zendesk's ticketing model too rigid. AI features ship across the Growth tier and higher. Front raised a $59M Series D in 2024. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Inbox-focused; meeting-recap workflows require integration with external notetakers.
Install / use
front.com — Starter $19/user/mo, Growth $59, Scale $99, Premier $229Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Front AI vs Whipscribe
| Feature | Front AI | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | from $19/user/mo | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web, macOS, Windows, iOS, Android | Web, API, MCP |
Alternatives to Front AI
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