Hiver Harvey AI
Email-and-chat customer-service AI inside Hiver shared inbox.
Email-and-chat customer-service AI inside Hiver shared inbox.
Best for customer-service teams running shared Gmail inboxes that want AI summaries, auto-replies, and analytics. Pricing: from $34/user/mo.
What it is
Hiver is a shared-inbox product built on Gmail used by customer-service teams as a lighter alternative to Zendesk or Front. Hiver Harvey AI summarizes long email threads, drafts AI replies based on the team's knowledge base, classifies tickets by intent and sentiment, and produces analytics on conversation themes. Customer-call recordings and meeting transcripts can be imported into the same conversation thread for full context. Hiver targets SMB and mid-market support teams running on Google Workspace. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Inbox-focused; not a meeting-bot; AI is a feature inside a broader shared-inbox product.
Install / use
hiverhq.com — Pro $34/user/mo, Elite contactFeatures
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Hiver Harvey AI vs Whipscribe
| Feature | Hiver Harvey AI | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | from $34/user/mo | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web, Chrome Extension | Web, API, MCP |
Alternatives to Hiver Harvey AI
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.