HubSpot Conversation Intelligence
Native call recording and AI insights inside HubSpot Sales Hub.
Native call recording and AI insights inside HubSpot Sales Hub.
Best for hubSpot customers who want call recording and AI summaries without buying a third-party CI tool. Pricing: bundled from $90/user/mo.
What it is
HubSpot Conversation Intelligence is the built-in call-recording and AI layer inside HubSpot Sales Hub. The product records calls placed through HubSpot's calling tool or imported from Zoom/Teams meetings, transcribes them, and produces structured insights — talk-listen ratios, competitor mentions, and AI-generated summaries that auto-log to the CRM activity timeline. The product is the natural choice for HubSpot-standard SMB and mid-market sales teams that want CI without a separate vendor contract. It ships with Sales Hub Professional and higher tiers. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Depth shallower than Gong; tied to HubSpot's tier structure; English-focused.
Install / use
hubspot.com — Bundled with Sales Hub Professional ($90/seat/mo) and EnterpriseFeatures
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
HubSpot Conversation Intelligence vs Whipscribe
| Feature | HubSpot Conversation Intelligence | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | bundled from $90/user/mo | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web, iOS, Android | Web, API, MCP |
Alternatives to HubSpot Conversation Intelligence
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.