Intercom Fin
Generative-AI agent that resolves customer-support conversations.
Generative-AI agent that resolves customer-support conversations.
Best for customer-support teams that want a GPT-class chatbot to deflect a meaningful share of tickets. Pricing: $0.99/resolution.
What it is
Fin is Intercom's generative-AI customer-support agent. It reads the customer's question, consults the company's knowledge base, and produces an answer in the company's tone — resolving a meaningful share of conversations before a human ever sees the ticket. Fin Voice (added 2024) extends the same agent to phone conversations with full transcription and summary on every voice interaction. Pricing is unusual — $0.99 per resolved conversation on top of base Intercom seats — which aligns vendor incentives with deflection outcomes.
Watch out for: Per-resolution pricing can compound; voice features are newer than the chat product.
Install / use
intercom.com — $0.99 per resolved conversation, on top of base seatsFeatures
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Intercom Fin vs Whipscribe
| Feature | Intercom Fin | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | $0.99/resolution | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web, iOS, Android | Web, API, MCP |
Alternatives to Intercom Fin
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.