Kore.ai Voice
Enterprise conversational AI platform with first-class voice and IVR support.
Enterprise conversational AI platform with first-class voice and IVR support.
Best for large enterprises replacing legacy IVR with LLM-backed voice flows. Pricing: see vendor pricing.
What it is
Kore.ai is a Gartner-recognized enterprise conversational AI platform that spans chat, voice, IVR, and agent assist. SmartAssist is its dedicated voice product, with integrations into Genesys, Cisco, Avaya, and Twilio. Kore.ai targets Fortune 500 buyers who need governance, audit, and on-prem deployment options alongside LLM-driven dialogues.
Watch out for: Heavy platform; significant onboarding and customization required.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Kore.ai Voice vs Whipscribe
| Feature | Kore.ai Voice | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | see vendor pricing | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Cloud | Web, API, MCP |
Alternatives to Kore.ai Voice
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.