Lookback
Live and async user-testing platform for product teams.
Live and async user-testing platform for product teams.
Best for product teams running moderated user-research sessions with live observation rooms. Pricing: from $25/mo.
What it is
Lookback is a user-research platform supporting moderated, unmoderated, and async user testing. The product captures the participant's screen, face, and audio; auto-transcribes; and allows observer rooms where stakeholders watch live and tag moments collaboratively. Lookback added AI summary features in 2024. The product has been live since 2014 and is widely used inside product, design, and UX research teams. Pricing is tier-based with a free trial; team pricing supports collaborative observation. The AI layer is one of several recent additions.
Watch out for: Less enterprise than UserTesting; some recent stability concerns reported.
Install / use
lookback.com — Free trial, Freelancer $25/mo, Team $250/mo, Insights contactFeatures
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Lookback vs Whipscribe
| Feature | Lookback | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | from $25/mo | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web, iOS, Android | Web, API, MCP |
Alternatives to Lookback
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.