NICE Enlighten AI
NICE's AI layer for CXone with proprietary contact-center speech models.
NICE's AI layer for CXone with proprietary contact-center speech models.
Best for nICE CXone customers wanting native AI for agent assist, auto-QA, and summarization. Pricing: Contact sales.
What it is
NICE Enlighten is the AI layer of NICE's CXone CCaaS platform. It includes Enlighten AutoSummary (call summaries), Enlighten Copilot (agent assist), Enlighten Actions (analytics), and Enlighten Routing — all powered by NICE's contact-center-specific speech and language models. Sold as an add-on within CXone. Best fit: nice cxone customers wanting native ai for agent assist, auto-qa, and summarization. Caveats: tied to nice cxone; not a standalone product. Feature flags from vendor docs: speaker diarization, word-level timestamps, streaming, HIPAA-eligible under BAA. Directory tags: voice-intel, call-analytics, ccaas. Last vendor-page check: 2026-05-12.
Watch out for: Tied to NICE CXone; not a standalone product.
Install / use
Enable in NICE CXone adminFeatures
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | Yes |
| Languages supported | None |
| HIPAA eligible | Yes |
NICE Enlighten AI vs Whipscribe
| Feature | NICE Enlighten AI | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Contact sales | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | Yes | No |
| Languages | — | 99 |
| Platforms | Vendor | Web, API, MCP |
Alternatives to NICE Enlighten AI
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