Observe.AI
Contact-center AI for agent assist, automated QA, and conversational intelligence.
Contact-center AI for agent assist, automated QA, and conversational intelligence.
Best for mid-market + enterprise contact centers running auto-QA and agent coaching at scale. Pricing: Contact sales.
What it is
Observe.AI is a contact-center AI platform offering proprietary ASR + LLMs for real-time agent assist, automated QA scoring of 100% of calls, knowledge-base search, and conversation summarization. Integrates with major contact-center platforms (Genesys, Five9, NICE, Talkdesk, Amazon Connect). Sold by direct enterprise sales. Best fit: mid-market + enterprise contact centers running auto-qa and agent coaching at scale. Caveats: heavy enterprise procurement; not self-serve. Feature flags from vendor docs: speaker diarization, word-level timestamps, streaming, HIPAA-eligible under BAA. Directory tags: voice-intel, call-analytics, agent-assist. Last vendor-page check: 2026-05-12.
Watch out for: Heavy enterprise procurement; not self-serve.
Install / use
Observe.AI cloud + telephony integrationsFeatures
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | Yes |
| Languages supported | None |
| HIPAA eligible | Yes |
Observe.AI vs Whipscribe
| Feature | Observe.AI | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Contact sales | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | Yes | No |
| Languages | — | 99 |
| Platforms | Vendor | Web, API, MCP |
Alternatives to Observe.AI
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