PolyAI
Enterprise voice assistants for contact centers in hospitality, banking, and retail.
Enterprise voice assistants for contact centers in hospitality, banking, and retail.
Best for large brands replacing IVR with a brand-tuned voice assistant. Pricing: see vendor pricing.
What it is
PolyAI builds custom voice assistants for high-volume contact centers, with deployments at hotels, restaurant chains, and banks. The platform handles natural language, transfers to humans, multilingual support, and SIP integration into existing telephony. PolyAI sells managed deployments rather than a self-serve API and competes with traditional IVR vendors plus Cognigy and Kore.ai.
Watch out for: Enterprise sales cycle; not a self-serve developer API.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
PolyAI vs Whipscribe
| Feature | PolyAI | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | see vendor pricing | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Cloud | Web, API, MCP |
Alternatives to PolyAI
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.