Refract
Conversation analytics and coaching for sales and customer-success teams.
Conversation analytics and coaching for sales and customer-success teams.
Best for sales-enablement orgs using Allego who want conversation intelligence in the same suite. Pricing: contact sales.
What it is
Refract is a UK-founded conversation intelligence platform acquired by Allego in 2022. The product records and analyzes sales and customer calls, identifies the moments worth reviewing in coaching, and ties replay clips into Allego's broader sales-enablement and onboarding workflows. Refract is now sold primarily as a component of the Allego suite rather than as a standalone CI tool. The product remains a thoughtful choice for enablement-heavy mid-market and enterprise orgs that want a single vendor across content, coaching, and call review.
Watch out for: Acquired by Allego; rarely sold standalone; integration deepest with Allego's enablement product.
Install / use
allego.com — Bundled with Allego Sales Enablement, contact salesFeatures
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Refract vs Whipscribe
| Feature | Refract | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | contact sales | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web | Web, API, MCP |
Alternatives to Refract
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.