Refract
Don’t want to sign up for Refract? Drop the file here.
The first 20 minutes of any recording are transcribed free: a recording up to 20 minutes transcribes in full, a longer one is previewed, and a pack from $6 (500 minutes) transcribes the rest and opens every export, and credits never expire.
Conversation analytics and coaching for sales and customer-success teams.
Best for sales-enablement orgs using Allego who want conversation intelligence in the same suite. Pricing: contact sales.
What it is
Refract is a UK-founded conversation intelligence platform acquired by Allego in 2022. The product records and analyzes sales and customer calls, identifies the moments worth reviewing in coaching, and ties replay clips into Allego's broader sales-enablement and onboarding workflows. Refract is now sold primarily as a component of the Allego suite rather than as a standalone CI tool. The product remains a thoughtful choice for enablement-heavy mid-market and enterprise orgs that want a single vendor across content, coaching, and call review.
Watch out for: Acquired by Allego; rarely sold standalone; integration deepest with Allego's enablement product.
Install / use
allego.com — Bundled with Allego Sales Enablement, contact sales
What people actually do with Refract-style transcription
The tool is the means. These are the jobs — each one priced at published rates, each one wired up on its own page.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Refract vs Whipscribe
| Feature | Refract | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Not verified | $6–$24 one-time packs (credits never expire) · first 20 minutes free |
| Speaker identification | Not verified | Named in the summary, key quotes and chapters |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Web | Web, API, MCP |
Alternatives to Refract
Frequently asked about Refract
How much does Refract cost?
Refract does not publish a self-serve price — it is quoted by the vendor on contact. Expect an enterprise-style agreement rather than a card-and-go signup.
Does Refract work on Mac, Windows and Linux?
Refract runs in the browser, so it works on any desktop OS with a modern browser, and on phones and tablets.
How do I get started with Refract?
There is nothing to install — Refract is used in the browser. Create an account on the vendor's site and upload or connect your audio.
What are the limitations of Refract?
Acquired by Allego; rarely sold standalone; integration deepest with Allego's enablement product.
Who is Refract best for?
Sales-enablement orgs using Allego who want conversation intelligence in the same suite.
Is Refract open source?
No. Refract is a proprietary product from Refract.ai (Allego). If you need source you can read and run yourself, the open-source tools in this directory are the place to look.
Is there a Refract desktop app?
No — Refract is browser-only. There is nothing to install and nothing runs on your machine.
Who makes Refract?
Refract is made by Refract.ai (Allego).
What kind of tool is Refract?
In this directory Refract is filed under sales intel, conversation intelligence as a product.
What are the alternatives to Refract?
There is a side-by-side page at /tools/refract-alternatives comparing Refract with the closest tools in the same category on price, platform and features.
Can I automate Refract-style transcription without running it myself?
Yes. If what you want is transcripts rather than the tool itself, Whipscribe does the same job as a hosted API: submit a file or URL, poll a job id, pull the result as txt, json, srt, vtt or docx. $0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. The automation recipes on this site show it wired to Drive folders, Zoom recordings, S3 buckets and no-code platforms.
How is Whipscribe different from Refract?
Refract is another vendor's product; Whipscribe is a per-minute transcription service. Recordings are transcribed on our own servers and never used for training, and every job returns five formats plus an AI summary, quotes and topics. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export.
What does transcription cost if I use Whipscribe instead of Refract?
$0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. There is no subscription and no monthly minimum: a 3-hour recording is about $2.16, a thousand-hour archive is about $720 once. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export, so you can see what your recording holds before paying anything.
Where is the Refract category heading?
Three things are moving across the whole speech-to-text market right now: summaries, action items and speaker insights generated on top of the transcript rather than sold separately; private, secured deployment where the audio never leaves a boundary you control; and agent access — transcription exposed as a tool that Claude, Cursor or a workflow runner can call directly. Whipscribe ships all three today: per-job insights, our own servers, and an MCP server.
Whipscribe is a hosted transcription service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.
Transcribe your recordings
Using Refract today? Send your next recording here and compare the transcript. Transcribe any language, any recording · Transcription services from $0.29 an hour · Transcribe from any meeting or recording platform · How to transcribe, step by step
Explore
All transcription tools · By language · By platform · By file format · How-to guides · Transcription services · Transcription API · Pricing
Long recording to get through?
One file up to 10 hours, as an upload or a link: see MP3 to text for long recordings, transcribing a podcast episode and the SRT generator.
Rather have it done for you?
Free tools cost setup time. When you want a finished transcript instead: see how the best transcription services compare, cheap transcription services and the real cost per hour and how our transcription services work.