RingCentral RingSense
RingCentral's call-recording and conversation-intelligence layer.
RingCentral's call-recording and conversation-intelligence layer.
Best for ringCentral customers wanting native AI for call summaries, scorecards, and search. Pricing: per-seat add-on to RingCentral.
What it is
RingCentral RingSense is RingCentral's conversation-intelligence add-on for its MVP UCaaS and contact-center products. It transcribes calls and video meetings, scores conversations against custom playbooks, and exposes AI summaries, follow-ups, and search. Sold as a per-seat add-on. Compliance follows the RingCentral parent product. Best fit: ringcentral customers wanting native ai for call summaries, scorecards, and search. Caveats: only for ringcentral recorded calls / meetings; not a standalone stt api. Pricing as listed: per-seat add-on to RingCentral. Feature flags from vendor docs: speaker diarization, word-level timestamps, HIPAA-eligible under BAA. Directory tags: voice-intel, call-analytics, ucaas. Last vendor-page check: 2026-05-12.
Watch out for: Only for RingCentral recorded calls / meetings; not a standalone STT API.
Install / use
Enable RingSense in RingCentral admin consoleFeatures
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | Yes |
RingCentral RingSense vs Whipscribe
| Feature | RingCentral RingSense | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | per-seat add-on to RingCentral | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | No | No |
| Languages | — | 99 |
| Platforms | Vendor, API | Web, API, MCP |
Alternatives to RingCentral RingSense
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.