Talkdesk QM Assist
Automated quality-management scoring + coaching from Talkdesk.
Automated quality-management scoring + coaching from Talkdesk.
Best for talkdesk customers replacing manual QA sampling with full-coverage AI scoring. Pricing: Add-on to Talkdesk CCaaS plans.
What it is
Talkdesk QM Assist is the quality-management AI inside the Talkdesk CCaaS suite — scores 100% of calls against custom rubrics, flags compliance gaps, and feeds coaching. Distinct from Talkdesk Copilot (agent-assist); QM Assist is post-call analytics. Best fit: talkdesk customers replacing manual qa sampling with full-coverage ai scoring. Caveats: tied to talkdesk ccaas; not standalone. Pricing as listed: Add-on to Talkdesk CCaaS plans. Feature flags from vendor docs: speaker diarization, word-level timestamps, HIPAA-eligible under BAA. Directory tags: voice-intel, call-analytics, ccaas. Last vendor-page check: 2026-05-12.
Watch out for: Tied to Talkdesk CCaaS; not standalone.
Install / use
Enable QM Assist in Talkdesk adminFeatures
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | Yes |
Talkdesk QM Assist vs Whipscribe
| Feature | Talkdesk QM Assist | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Add-on to Talkdesk CCaaS plans | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | No | No |
| Languages | — | 99 |
| Platforms | Vendor | Web, API, MCP |
Alternatives to Talkdesk QM Assist
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