Talkdesk Copilot
Talkdesk's AI layer for agent assist, automated summaries, and QA inside its CCaaS.
Talkdesk's AI layer for agent assist, automated summaries, and QA inside its CCaaS.
Best for talkdesk CCaaS customers wanting native agent assist + summaries. Pricing: Add-on to Talkdesk CCaaS plans.
What it is
Talkdesk Copilot is the AI assistant tier of Talkdesk's CCaaS platform. It provides real-time agent assist (next-best-action, knowledge surfacing), automatic post-call summaries, and AI-driven QA. Sold as an add-on to Talkdesk's contact-center platform. Best fit: talkdesk ccaas customers wanting native agent assist + summaries. Caveats: bundled with talkdesk ccaas; not a standalone stt product. Pricing as listed: Add-on to Talkdesk CCaaS plans. Feature flags from vendor docs: speaker diarization, word-level timestamps, streaming, HIPAA-eligible under BAA. Directory tags: voice-intel, call-analytics, ccaas. Last vendor-page check: 2026-05-12.
Watch out for: Bundled with Talkdesk CCaaS; not a standalone STT product.
Install / use
Enable Copilot in Talkdesk adminFeatures
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | Yes |
| Languages supported | None |
| HIPAA eligible | Yes |
Talkdesk Copilot vs Whipscribe
| Feature | Talkdesk Copilot | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Add-on to Talkdesk CCaaS plans | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | Yes | No |
| Languages | — | 99 |
| Platforms | Vendor | Web, API, MCP |
Alternatives to Talkdesk Copilot
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.