Uniphore
Conversational AI for customer experience across voice and video.
Conversational AI for customer experience across voice and video.
Best for enterprise customer-experience teams across contact centers, sales, and digital-engagement. Pricing: contact sales.
What it is
Uniphore is an enterprise conversational-AI platform that spans contact-center analytics, sales conversation intelligence, and digital-engagement AI agents. The product transcribes calls, runs emotion and sentiment analytics, generates structured summaries, and powers AI agents for customer service. Uniphore has raised over $600M and serves Fortune 500 customers across banking, telecom, insurance, and healthcare. Pricing is enterprise contract; the surface area is broad and deployment cycles tend to be long. Uniphore is one of the largest conversational-AI vendors by funding raised. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Enterprise sales motion; broad surface; deployment is complex.
Install / use
uniphore.com — Contact salesFeatures
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Uniphore vs Whipscribe
| Feature | Uniphore | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | contact sales | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web | Web, API, MCP |
Alternatives to Uniphore
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.