User Interviews
Don’t want to sign up for User Interviews? Drop the file here.
The first 20 minutes of any recording are transcribed free: a recording up to 20 minutes transcribes in full, a longer one is previewed, and a pack from $6 (500 minutes) transcribes the rest and opens every export, and credits never expire.
Participant-recruitment platform with AI session features.
Best for research teams recruiting external participants for user-research sessions. Pricing: contact sales.
What it is
User Interviews is the leading participant-recruitment platform for UX research. The product handles panel sourcing, screener forms, scheduling, and incentive payments for research teams running user studies. The platform added AI features in 2024 that automatically transcribe research sessions, generate AI session summaries, and surface theme tags across sessions in a study. User Interviews is widely used by US enterprise UX research teams. Pricing is contact-sales with tiers by usage volume; the AI features ship in higher tiers. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Recruitment focus; transcription is a feature on top of the core panel product.
Install / use
userinterviews.com — Contact sales
What people actually do with User Interviews-style transcription
The tool is the means. These are the jobs — each one priced at published rates, each one wired up on its own page.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
User Interviews vs Whipscribe
| Feature | User Interviews | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Not verified | $6–$24 one-time packs (credits never expire) · first 20 minutes free |
| Speaker identification | Not verified | Named in the summary, key quotes and chapters |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Web | Web, API, MCP |
Alternatives to User Interviews
Frequently asked about User Interviews
How much does User Interviews cost?
User Interviews does not publish a self-serve price — it is quoted by the vendor on contact. Expect an enterprise-style agreement rather than a card-and-go signup.
Does User Interviews work on Mac, Windows and Linux?
User Interviews runs in the browser, so it works on any desktop OS with a modern browser, and on phones and tablets.
How do I get started with User Interviews?
There is nothing to install — User Interviews is used in the browser. Create an account on the vendor's site and upload or connect your audio.
What are the limitations of User Interviews?
Recruitment focus; transcription is a feature on top of the core panel product.
Who is User Interviews best for?
Research teams recruiting external participants for user-research sessions.
Is User Interviews open source?
No. User Interviews is a proprietary product from User Interviews Inc.. If you need source you can read and run yourself, the open-source tools in this directory are the place to look.
Is there a User Interviews desktop app?
No — User Interviews is browser-only. There is nothing to install and nothing runs on your machine.
Who makes User Interviews?
User Interviews is made by User Interviews Inc..
What kind of tool is User Interviews?
In this directory User Interviews is filed under meetings, research, panel as a product.
What are the alternatives to User Interviews?
There is a side-by-side page at /tools/user-interviews-ai-alternatives comparing User Interviews with the closest tools in the same category on price, platform and features.
Can I automate User Interviews-style transcription without running it myself?
Yes. If what you want is transcripts rather than the tool itself, Whipscribe does the same job as a hosted API: submit a file or URL, poll a job id, pull the result as txt, json, srt, vtt or docx. $0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. The automation recipes on this site show it wired to Drive folders, Zoom recordings, S3 buckets and no-code platforms.
How is Whipscribe different from User Interviews?
User Interviews is another vendor's product; Whipscribe is a per-minute transcription service. Recordings are transcribed on our own servers and never used for training, and every job returns five formats plus an AI summary, quotes and topics. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export.
What does transcription cost if I use Whipscribe instead of User Interviews?
$0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. There is no subscription and no monthly minimum: a 3-hour recording is about $2.16, a thousand-hour archive is about $720 once. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export, so you can see what your recording holds before paying anything.
Where is the User Interviews category heading?
Three things are moving across the whole speech-to-text market right now: summaries, action items and speaker insights generated on top of the transcript rather than sold separately; private, secured deployment where the audio never leaves a boundary you control; and agent access — transcription exposed as a tool that Claude, Cursor or a workflow runner can call directly. Whipscribe ships all three today: per-job insights, our own servers, and an MCP server.
Whipscribe is a hosted transcription service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.
Transcribe your recordings
Using User Interviews today? Send your next recording here and compare the transcript. Transcribe any language, any recording · Transcription services from $0.29 an hour · Transcribe from any meeting or recording platform · How to transcribe, step by step
Explore
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Have the recording already?
Skip the setup and send the file or the link: see MP3 to text for long recordings, transcribing a podcast episode and the SRT file generator.
Looking at paid options?
Before you choose a transcription tool or service: see the best transcription services side by side, cheap transcription services and the real cost per hour and our transcription service with prices and turnaround.