User Interviews
Participant-recruitment platform with AI session features.
Participant-recruitment platform with AI session features.
Best for research teams recruiting external participants for user-research sessions. Pricing: contact sales.
What it is
User Interviews is the leading participant-recruitment platform for UX research. The product handles panel sourcing, screener forms, scheduling, and incentive payments for research teams running user studies. The platform added AI features in 2024 that automatically transcribe research sessions, generate AI session summaries, and surface theme tags across sessions in a study. User Interviews is widely used by US enterprise UX research teams. Pricing is contact-sales with tiers by usage volume; the AI features ship in higher tiers. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Recruitment focus; transcription is a feature on top of the core panel product.
Install / use
userinterviews.com — Contact salesFeatures
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
User Interviews vs Whipscribe
| Feature | User Interviews | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | contact sales | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web | Web, API, MCP |
Alternatives to User Interviews
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.