UserTesting
User-testing platform with AI insights and transcription.
User-testing platform with AI insights and transcription.
Best for large enterprises running customer-experience research at scale. Pricing: contact sales.
What it is
UserTesting is a leading user-testing platform where research teams record participant sessions, ask test tasks, and analyze the recordings. The platform produces automatic transcripts of every recorded session, AI-generated highlights, AI summaries by study, and theme tags across the corpus. UserTesting was acquired by Thoma Bravo in 2023 and is sold to Fortune 500 customer-experience teams. Pricing is enterprise contract; AI features ship with paid UserTesting deployments. The product is a category leader in moderated and unmoderated user testing. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Enterprise sales motion; not for SMB use.
Install / use
usertesting.com — Contact salesFeatures
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
UserTesting vs Whipscribe
| Feature | UserTesting | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | contact sales | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web, iOS, Android | Web, API, MCP |
Alternatives to UserTesting
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.