VoiceBase (LivePerson)

by LivePerson (VoiceBase)

Don’t want to sign up for VoiceBase? Drop the file here.

The first 20 minutes of any recording are transcribed free: a recording up to 20 minutes transcribes in full, a longer one is previewed, and a pack from $6 (500 minutes) transcribes the rest and opens every export, and credits never expire.

Conversation analytics API acquired by LivePerson, originally a transcription-first vendor.

API  ·  Contact sales

TL;DR

Best for enterprise contact-center customers within the LivePerson ecosystem. Pricing: Contact sales.

Category
Products
Pricing
Contact sales
Platforms
API

What it is

VoiceBase was a transcription + voice-analytics API vendor that was acquired by LivePerson in 2020. The product offers async transcription with categorization, keyword spotting, PCI/PII redaction, and conversational metrics. It is now positioned as part of LivePerson's Conversational AI suite. Standalone API availability has narrowed; new customers should engage LivePerson directly. Best fit: enterprise contact-center customers within the liveperson ecosystem. Caveats: acquired and folded into liveperson; standalone product page status varies — verify with vendor. Feature flags from vendor docs: speaker diarization, word-level timestamps, HIPAA-eligible under BAA. Directory tags: voice-intel, call-analytics. Last vendor-page check: 2026-05-12.

Best for: Enterprise contact-center customers within the LivePerson ecosystem.
Watch out for: Acquired and folded into LivePerson; standalone product page status varies — verify with vendor.

Install / use

VoiceBase REST API v3 (legacy)

What people actually do with VoiceBase (LivePerson)-style transcription

The tool is the means. These are the jobs — each one priced at published rates, each one wired up on its own page.

Wire it into ZoomSlackNotionAirtableLoomMake.com

Features

Speaker diarizationYes
Word-level timestampsYes
Streaming / real-timeNo
Languages supportedNone
HIPAA eligibleYes

VoiceBase (LivePerson) vs Whipscribe

FeatureVoiceBase (LivePerson)Whipscribe
CategoryProductsTranscription APIs
PricingNot verified$6–$24 one-time packs (credits never expire) · first 20 minutes free
Speaker identificationNot verifiedNamed in the summary, key quotes and chapters
Word timestampsNot verifiedYes
StreamingNot verifiedNo
Languages—99
PlatformsAPIWeb, API, MCP

Alternatives to VoiceBase (LivePerson)

Frequently asked about VoiceBase (LivePerson)

How much does VoiceBase (LivePerson) cost?

VoiceBase (LivePerson) does not publish a self-serve price — it is quoted by the vendor on contact. Expect an enterprise-style agreement rather than a card-and-go signup.

What platforms does VoiceBase (LivePerson) support?

VoiceBase (LivePerson) is an API — you call it from whatever you build, on any platform with an HTTP client.

How do I get started with VoiceBase (LivePerson)?

VoiceBase (LivePerson) is used through its API: get a key from the vendor, then call it from your own code. There is no desktop app to install.

What are the limitations of VoiceBase (LivePerson)?

Acquired and folded into LivePerson; standalone product page status varies — verify with vendor.

Who is VoiceBase (LivePerson) best for?

Enterprise contact-center customers within the LivePerson ecosystem.

Is VoiceBase (LivePerson) open source?

No. VoiceBase (LivePerson) is a proprietary product from LivePerson (VoiceBase). If you need source you can read and run yourself, the open-source tools in this directory are the place to look.

Who makes VoiceBase (LivePerson)?

VoiceBase (LivePerson) is made by LivePerson (VoiceBase).

What kind of tool is VoiceBase (LivePerson)?

In this directory VoiceBase (LivePerson) is filed under voice intel, call analytics as a product.

What are the alternatives to VoiceBase (LivePerson)?

There is a side-by-side page at /tools/voicebase-alternatives comparing VoiceBase (LivePerson) with the closest tools in the same category on price, platform and features.

Can I automate VoiceBase (LivePerson)-style transcription without running it myself?

Yes. If what you want is transcripts rather than the tool itself, Whipscribe does the same job as a hosted API: submit a file or URL, poll a job id, pull the result as txt, json, srt, vtt or docx. $0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. The automation recipes on this site show it wired to Drive folders, Zoom recordings, S3 buckets and no-code platforms.

How is Whipscribe different from VoiceBase (LivePerson)?

VoiceBase (LivePerson) is another vendor's product; Whipscribe is a per-minute transcription service. Recordings are transcribed on our own servers and never used for training, and every job returns five formats plus an AI summary, quotes and topics. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export.

What does transcription cost if I use Whipscribe instead of VoiceBase (LivePerson)?

$0.012 a minute — about $0.72 an audio hour — bought as credits that never expire. There is no subscription and no monthly minimum: a 3-hour recording is about $2.16, a thousand-hour archive is about $720 once. The first 20 minutes of any recording are transcribed free, and a pack from $6 (500 minutes) transcribes the rest and opens every export, so you can see what your recording holds before paying anything.

Where is the VoiceBase (LivePerson) category heading?

Three things are moving across the whole speech-to-text market right now: summaries, action items and speaker insights generated on top of the transcript rather than sold separately; private, secured deployment where the audio never leaves a boundary you control; and agent access — transcription exposed as a tool that Claude, Cursor or a workflow runner can call directly. Whipscribe ships all three today: per-job insights, our own servers, and an MCP server.

Whipscribe is a hosted transcription service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.

Transcribe your recordings

Explore

Have the recording already?

Skip the setup and send the file or the link: see how to transcribe an MP3 of any length, transcribing a podcast episode and the SRT generator.

Comparing tools before you pay?

If you would rather pay a service than run software yourself: see an honest roundup of the best transcription services, the cheapest way to transcribe an hour of audio and our transcription service with prices and turnaround.