VoiceBase (LivePerson)
Conversation analytics API acquired by LivePerson, originally a transcription-first vendor.
Conversation analytics API acquired by LivePerson, originally a transcription-first vendor.
Best for enterprise contact-center customers within the LivePerson ecosystem. Pricing: Contact sales.
What it is
VoiceBase was a transcription + voice-analytics API vendor that was acquired by LivePerson in 2020. The product offers async transcription with categorization, keyword spotting, PCI/PII redaction, and conversational metrics. It is now positioned as part of LivePerson's Conversational AI suite. Standalone API availability has narrowed; new customers should engage LivePerson directly. Best fit: enterprise contact-center customers within the liveperson ecosystem. Caveats: acquired and folded into liveperson; standalone product page status varies — verify with vendor. Feature flags from vendor docs: speaker diarization, word-level timestamps, HIPAA-eligible under BAA. Directory tags: voice-intel, call-analytics. Last vendor-page check: 2026-05-12.
Watch out for: Acquired and folded into LivePerson; standalone product page status varies — verify with vendor.
Install / use
VoiceBase REST API v3 (legacy)Features
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | Yes |
VoiceBase (LivePerson) vs Whipscribe
| Feature | VoiceBase (LivePerson) | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Contact sales | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | No | No |
| Languages | — | 99 |
| Platforms | API | Web, API, MCP |
Alternatives to VoiceBase (LivePerson)
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.